Application Support Specialist
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Position Overview & Specifications
he purpose of the Application Support Specialist role is to provide operational and project support to UKHSAs case and incident management system, including the resolution of application and system issues that arise across the business. This will include carrying out systems administration tasks such as administering user accounts, managing help desk enquiries, and maintaining user documentation.
The role will also ensure that system champions are supported and provided with appropriate training, resources, and guidance to enable them to deliver effective training in their units.
The role will also participate in the research and system application needs to visualize and resolve any problems for users regarding the use of the case and incident management system.
Site Location: Leeds Blenheim House/Remotely (with travel to other UKHSA locations if required) Hybrid working available.
*Please be aware that this role can only be worked from within the UK and not overseas. Relocation expenses are not available. *
The below is only an outline of the tasks, responsibilities and outcomes required of the role. You will carry out any other duties as may reasonably be required by your line manager
The job description and person specification may be reviewed on an ongoing basis in accordance with the changing needs of UKHSA
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Application Support Specialist roles across UK Health Security Agency's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,091 - £28,195 bracket, including retirement vesting and health parity.
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