Customer Due Diligence Officer

Due to growth across the compliance operations department, we are now looking for a committed and meticulous individual to join our Customer Due Diligence Team.

About the role:

The CDD Officer will support the AML Manager with due diligence procedures across all products to constantly improve the delivery of the operation ensuring we have the correct process and procedures in place for carrying out due diligence on our customers to assess verification, monitoring, source of funds and sustainability.

Working within our customer operations department you will be responsible for safeguarding both the company and our customers from money laundering and social responsibility risks. You will own cases from start to finish trough risk assessing accounts, conducting due diligence checks, liaising directly with customers via all communication channels, and reviewing & recommending next steps or appropriate actions required to mitigate any identified risks.

Who we are:

We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ). The role will be 37.5 hours per week and include a varied shift pattern with some weekend work and working hours between 8am and 6pm. The role will be primarily office based but there is some flexibility for some shifts to be based from home. A full induction and training plan will be provided to anyone who joins the team.

What you’ll need:

• A logical and structured thought process to facilitate sound decision making and justification
• Ability to work to deadlines and thrive in high pressure situations
• Ability to manage & prioritise your own workload
• A confident and professional telephone manner with the ability to manage difficult conversations
• Computer literacy and proficiency in the use of Microsoft Office tools
• Ability to maintain high levels of confidentiality and data security standards

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

• Bonus scheme
• Company Shares Option Plan
• Contributory pension scheme
• Life insurance (4 x basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
• Regular social events, charity events and volunteering opportunities

If this sounds like the role for you, we’d love to hear from you. If you'd like to find out more about Team Tote head to our careers page - https://app.jobholler.com/team-tote

Job Type: Full-time

Salary: From £22,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Life insurance
• Referral programme

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Wigan: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Please let us know your salary expectations

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Wigan