Senior IT Service Manager

Due to growth and expansion across the department we have an exciting opportunity to join our service operations team as Senior IT Service Manager. You will form part of the IT Service Management team and will play a key role in maturing the department through the planning and implementation of technical, structural or process improvements required to deliver our objectives.

For this role we would be interested in speaking with anyone with proven experience in managing and developing any of the ITIL practices including Incident, Problem, Change, Knowledge, Event, BRM.

What you’ll be doing:

• Owning and continually improving Service Management processes such as Incident, Problem & Change
• Working with the other Senior IT Service Managers to ensure ITIL processes are implemented, followed, and continually reviewed/improved
• Creating and delivering regular reports, providing useful insight into performance and highlight areas of improvement
• Assist with the service planning on key major events such as Cheltenham, Grand National and World Pool
• Attending weekly status update meetings with the IT leadership team to provide status updates

You will also be responsible for managing the on-call rota ensuring 24/7 out of hours support is available to the organisation and stakeholders, there will also be a requirement for you to cover “on call” shifts on a rota basis.

What you’ll need:

• Previous experience working in a fast-paced service operations management environment
• Previous experience of using and supporting a number of Windows based applications
• Previous experience working within an agile environment
• An excellent understanding of the ITIL framework
• Ability to build and maintain positive, professional relationships with all stakeholders
• ITIL V3/V4 qualification

Who we are:

We are proud stewards of the Tote, Great Britain’s pool betting operator since 1928. Backed by people from across British horse racing, UK Tote Group is led by a dedicated group of racehorse owners and breeders and racing fans who are passionate about revitalising the Tote.

We are a team of over 170 people with our HQ based in Wigan, Greater Manchester (WN3 5AZ).The role will be 37.5 hours per week and will primarily cover Monday to Friday however, there will be a requirement to cover some evening and weekend work during major racing festivals and key events. We offer flexible hybrid working, a full induction and on the job training and a development plan will be put in place for anyone who joins the team.

What we offer:

At UK Tote Group we are proud to offer our employees more than just a job, our employees are very important to us, and we like to recognise all the hard work they do with our rewards and benefits packages in addition to your basic salary. Our benefits include:

• Bonus scheme
• Company Shares Option Plan
• Contributary pension scheme
• Life insurance (4 x basic salary)
• Simply Health Cash Plan
• Holiday entitlement (33 days inclusive of bank holidays)
• Study Support and opportunity for progression and development
• Confidential 24/7 365 employee assistance helpline
• Agile and collaborative office environment with free parking, fruit, biscuits, and drinks
• Regular social events, charity events and volunteering opportunities

If this sounds like the role for you, we’d love to hear from you. If you'd like to find out more about Team Tote head to our careers page - https://app.jobholler.com/team-tote

Job Type: Full-time

Salary: £50,000.00-£60,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Gym membership
• Life insurance
• Referral programme

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Wigan: reliably commute or plan to relocate before starting work (required)

Application question(s):

• What are your salary expectations?

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in Wigan