Telephonist
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Position Overview & Specifications
Ref: TS804
Closing Date 31/05/2023Telephonist (Part-time)
Underwoods Motoring are looking for a professional person to act as Telephonist (inbound call handler) for our busy motoring business.
The successful applicant must have a warm and welcoming demeanor, excellent telephone manner, with a professional and confident attitude. You must enjoy working with people, always willing to help and be considerate of our customer’s needs.
Duties will include:
- Acting upon incoming calls for all Underwoods locations
- Redirecting calls to the appropriate departments/locations
- Taking messages and sending e-mails accurately and efficiently
- Ensuring customer requirements are met
- Other administration (computer based)
The position is located in Sudbury and office based, focused predominantly on incoming calls. IT literacy is required.
This is a job share, so we are looking for people part-time during weekdays. Working days are; two days on (either Monday/Tuesday or Thursday/Friday) with alternate Wednesday. Working hours: 8:00-17:30 or 8:30-18:00 (1 hour for lunch). Optional Saturday available if desired.
As a job share you will be required to cover your job sharing colleague on holidays and (where possible) absenteeism.
Underwoods Motoring are an independent motoring organisation that represents some of the worlds largest and most popular motoring brands.
If you fit the criteria and interested in an engaging and challenging role please click ‘Apply’ to upload your CV or send your CV in writing to: Jason Hall, Underwoods Motoring, 32 Cornard Road, Sudbury, Suffolk, CO10 2XA.
No agencies please.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Telephonist roles across Underwoods Motor Group's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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