Senior Project Manager

About Us
As the leading provider of software solutions for public and private sector transport management and smart ticketing, for nearly 20 years Unicard has been trusted by millions of passengers to get them where they need to be. Today, our solutions can be found throughout the UK, processing approximately 4 billion transactions a year. We estimate that 1 in 4 public transport journeys in the UK are powered by a Unicard system at some point

Since we started in 2003, a wide range of local authorities, transport operators and hardware manufacturers have depended on our capabilities in strategy, design, development, testing and delivery. We support a variety of customers, from simple single-user and concessionary travel programmes, to complex multi-modal and multi-operator configurations. Examples include:

• Our technology powers Transport for West Midlands trailblazing Swift integrated ticketing system, one of the most well-respected schemes in the UK, and the largest after Oyster in London
• We are trusted by 60+ local authorities to deliver their vital elderly, disabled and social concessionary travel programmes for disadvantaged passengers more than 40% of the market. This recently included enabling free travel for 300,000 young people in Scotland
• We provide the ticketing back office for all UK smartcard rail travel
• We are the smart ticketing provider to two Future Transport Zones, which are the Department for Transports dedicated innovation zones
• Over 30% of all smartcard terminals in the UK run on Unicard software
• We have approximately 4.5 million cardholders currently under management
• We have received two R&D grants from Innovate UK to develop game changing and disruptive technologies

We are a product-led business using a range of development technologies (primarily Java or full-stack Javascript) to deliver a variety of frontend products for web, mobile and native apps and a range of enterprise backend data collection and management systems.

Employing approximately 80+ people across the UK and Bulgaria, our in-house research, strategy and development capabilities give us an affordable, well-managed ability to develop market leading technologies and affordably maintain existing products. As a small-to-medium-sized enterprise, we pride ourselves on our reputation for outstanding products, technical support, delivery capability and high levels of customer service.

About the Role
Responsible for the day-to-day management and successful delivery of customer and internal projects, playing the lead role for project governance, planning, executing, monitoring, controlling and closing projects. The goal is to control and deliver projects using defined processes and controls, usually following the Prince2 methodology, to ensure they are managed and delivered within time, budget and to the highest possible quality.

Prince2 covers the controlling of project boundaries, stages, project delivery and a method to identify continuous improvements for both projects and the business. The ability to learn quickly and offer proactive insight and drive change, as well as bring new thinking and ways of working, split across different geographic locations, is a must, as is possessing drive, ambition and very strong interpersonal skills.

Key Accountabilities

• Readiness to roll your sleeves up and get stuck in
• Project Plan creation and monitoring
• Good working knowledge and understanding of Software development process
• Ability to challenge constructively both internally and with the assigned customer(s)
• Collaborative worker
• Embrace Unicard values we live by these
• Main point of contact for the customer during a project, establishing a good working relationship
• Continual Monitoring of Contracts to ensure scope of project is maintained
• Create / Update / Monitor & Manage various Project Documentation
• Project Risk Management
• Project Issue Management
• Provide regular Communication of Project Updates to Stakeholders internally and externally
• Monitor Scope and Requirements remain within the agreed deliverables
• Ensure Technical Requirements are clearly documented via a Request for Development and managed
• Change Management Processes are followed and managed
• Manage creation of System Overview Document
• Product Delivery Management
• Order and Invoice Management for and during Project Delivery
• Identify Commercial Opportunities during Project
• Co-ordinate Project Resources and Planning
• Organise and review Test Scripts and agree Test Strategy
• Organise training from subject matter experts
  
• Organise User Guides / Manuals
• Ensure Project Sign Offs are obtained to close various Project Stages
• Ensure Project Handover to Support is Completed Successfully
• Promote the companys products/services which prove capable of addressing current or future clients needs and objectives
• Ensure that customer solutions are effectively delivered

About the Candidate
Essential:

• Prince2 Practitioner Accreditation (or similar)
• Demonstrate key project processes and documentation competency
• Fundamental Project Management Skills
• Project Life Cycle Management Experience
• Experience of Public Transport Smart Card / ITSO technology
• Managing implementation of Public Transport or Parking Software Development
• Demonstrate contractual and SLA awareness
• Experience of Network Infrastructures
• Experience of Data Migration Projects
• Understanding of Database Management
• Previous project experience of engaging and managing at all levels
• Face to face customer engagement experience at all levels
• Commercial acumen and sound business understanding
• Demonstrable record of successful delivery of ticketing software and hardware
• Competent IT skills - Excel, Word and PowerPoint.
• Presentable and articulate
• A full UK driving license

Desirable:

• Experience delivering large scale complex projects
• Previous industry experience
• Knowledge of Unicards core products and services

What We Offer:

• Knowledge sharing (working with experienced professionals)
• Great work environment and friendly atmosphere
• Company funded health cash plan
• Office with a central location or opportunity to work completely remote
• Additional health cover
• Auto-enrolment for pension
• Regular team-building and office events
• Career development
• Competitive remuneration package