Telephonist/Controller
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
This position is a PERMANENT role of around 20 - 30 hours per week with scope for more when cover required.
It is VERY IMPORTANT that you are 100% flexible with the hours that you can work. We are a 24/7 business and run 365 days per year.
Shifts will range from MORNING, AFTERNOON and EVENINGS (including Friday, Saturday and Sunday). Shifts will change on a weekly basis, so again, it is essential that you are fully flexible.
Duties will include:
Taking telephone calls from customers and taxi drivers.
Data input into our computer systems.
Taking immediate and advanced bookings, including out of town trips.
Taking payments via the telephone by credit and debit card.
Dealing with customer enquiries & complaints.
General office duties.
Cleaning duties.
Skills Required:
It is ESSENTIAL that you can type quickly.
Attention to detail.
Good hearing and a clear telephone voice.
A confident and polite telephone manner.
The ability to work quickly and accurately under pressure.
A good standard of spoken and written English.
Excellent computer and keyboard skills.
Excellent customer care skills.
The ability to deal with difficult calls in a calm and professional manner.
An awareness of confidentiality issues.
Good time-keeping and reliability.
Positive attitude towards work.
The ability to work individually and as part of a team.
Knowledge of the Thanet area is desirable.
We currently have 2 booking offices (Margate and Ramsgate). Successful candidate must be willing to work in both offices when required.
Job Types: Full-time, Part-time, Permanent
Salary: £10.42 per hour
Benefits:
- Casual dress
- On-site parking
Schedule:
- Day shift
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Application question(s):
- Please confirm your age?
- Please confirm if you have any other commitments which will affect your availability for work?
- Dependant on the shift please confirm you would be able to work in both of our booking offices (Margate and Ramsgate)?
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Telephonist/Controller roles across United Cars's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £10 - £10 bracket, including retirement vesting and health parity.
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