Customer Support Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job description
You will be joining an award winning and leading organisation within the communications industry. Our client is looking for customer focused and ambitious candidates to join their specialist teams to continue to provide their customers with a 1st-class service. The position sits within an existing fast paced and high growth support desk where you will be responsible for handling customer enquiries via call, email and eChat.
Benefits:
- 25 days holiday, with the option to buy and sell holidays plus Bank Holidays
- Company bonus - potential to earn a bonus based on personal and company performance
- Pension scheme
- Life assurance
- Income protection
- Childcare vouchers and paid paternity leave
- Enhanced maternity / adoption payment and return to work bonus
- Online discounts
- Paid time off for volunteering initiatives
Monday- Friday Office Hours 37.5hours per week
Hybrid Role/ 2 days per week
£23,000 salary
Job Type: Full-time
Salary: From £23,001.00 per year
Benefits:
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Support Advisor roles across Uniting People's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,001 - £23,001 bracket, including retirement vesting and health parity.
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