Learning & Development Coordinator – Kings Cross, London

Music is Universal

It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com. Job title: Learning & Development Coordinator (fixed term contract) Responsible to: Learning and Development Business Partner Department: People, Inclusion & Culture Location of work: 4 Pancras Square, Kings Cross Music is Universal It’s the passionate and dedicated team at Universal Music who help make us the world’s leading music company. From A&R to finance, legal to digital, sales to marketing, Universal Music is the place to grow and develop your career within a truly commercial and innovative business that leads in everything it does. Everyone is welcome to apply for our roles, and we are determined to ensure that no applicant or employee receives less favourable treatment because of gender, race, disability, sexual orientation, religion, belief, age, marital status, background, pregnancy, or caring responsibilities. We also recognise the importance of diversity of thought within our teams and are fully committed to embracing the talents of people with autism, dyslexia, ADHD, and other forms of neurocognitive variation. We will always seek to make appropriate adjustments to recruitment, workplaces, and work processes to be fully inclusive to people with different needs and working styles. If you need us to make any reasonable adjustments for you from application onwards, including alternatives to the online form or to disclose a neurocognitive condition, please email UniversalMusicCareers@umusic.com The A Side: A Day in The Life The L&D Coordinator supports the L&D team by proactively planning, coordinating and delivering a wide range of learning and development activities across the business. Under the guidance of the Head of L&D, the L&D Coordinator role will gain exposure to the business by providing advice and support in addition to administering and reporting on all L&D activities. The L&D coordinator works closely with the D&I coordinator and wider L&D BPs and acts as a ‘front of house’ point person for L&D with employees and externals. The B Side: Skills & Experience

• Working accurately, and at pace to deliver a highly effective administration/coordination service.
• Supporting the L&D team to develop, deliver and project-manage development activities across the organisation.
• Assisting the L&D team to facilitate and present specific workshops.
• Working with the L&D team to create bespoke learning and development solutions.
• Provide guidance and advice relating to personal development.
• Evaluation: following up with participants for their feedback. Capture, analyse and report learning and development metrics, including producing surveys and L&D reports.

Person Specification

• Highly organised with proven administration skills and a strong attention to detail.
• Time and priority management: proven ability to manage a high volume of tasks with conflicting deadlines.

• Constantly analyses ways of working and challenges self and others to improve.

• Ability to develop strong working relationships across various levels throughout the organisation.
• Personally credible: considers how to best add value and ensures own expertise is sufficiently developed to do so.

• Proven experience of working under pressure in a calm, efficient and organised manner.

• Ability to communicate strongly at all levels, both verbally and in writing.

• Demonstrates outstanding customer service skills: dealing with telephone queries, emails and face-to-face requests politely, efficiently and effectively.

• Uses initiative to make suggestions and recommendations.

• ‘Completer-finisher’ mentality: taking personal accountability for delivery.

• Able to demonstrate a good understanding of HR policies and procedures and has the ability to practically apply knowledge in the workplace.
• Proficient in the use of Microsoft Office; particularly Word, Excel, PowerPoint and Outlook.

Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive and exhaustive statement. Just So You Know… The company presents this job description as a guide to the major areas and duties for which the jobholder is accountable. However, the business operates in an environment that demands change and the jobholder's specific responsibilities and activities will vary and develop. Therefore, the job description should be seen as indicative and not as a permanent, definitive, and exhaustive statement.
Job Category: People, Inclusion & Culture