IT Support Technician
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Position Overview & Specifications
IT Services are looking to employ an IT support Technician to join the IT Service Desk.
The successful candidate will join the busy IT Service Desk team working closely with other members of the Team, working closely with other teams within IT Services and providing customer service within the changing University IT environment.
What will you be doing?Acting as first point of contact on the University’s IT Service Desk, providing first line IT support to staff and students at the University on and offsite.
You will be providing support over the phone and via our call logging system. This will involve investigating, troubleshooting, resolving, and escalating a very wide range of queries and issues. You will be required to remotely install software and diagnose and resolve a wide range of faults on end-user devices.
Recording details of queries and actions taken and writing up information clearly and fully for other teams to base their investigations on.
You should apply if- You would like to be part of a busy, supportive team providing an important service to staff and students.
- You will have excellent troubleshooting and questioning skills and an ability to investigate unfamiliar queries using available resources, including your IT knowledge.
- You have good customer service skills and are a good communicator, both verbal and written.
- You can cope with busy periods and work well under pressure and changing circumstances.
- You can follow guidance and set processes and procedures.
- Experience in Active Directory, Azure AD and SCCM.
- Experience with using remote support tools.
- Experience of ITIL would be desirable, but not essential.
- You are happy to work a fixed shift where timekeeping is very important.
- The successful candidate will be expected to work fixed hours normally 8.00 am to 4.00 pm or 9.30 am to 5.30 pm. We may also require people to be flexible when required.
For any informal enquiries please contact Fiona Jamieson Fiona.jamieson@bristol.ac.uk or Andy Lester Andy.lester@bristol.ac.uk
We recently launched our strategy to 2030 tying together our mission, vision and values.
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.Available documents
- Further Particulars (IT Support).pdf
- SUPP109728 IT Support Technician Job Description.pdf
JOB NUMBER
SUPP109728
CONTRACT TYPE/WORK PATTERN
Open ended / Full time
CLOSING DATE
24 May 2023
FACULTY/DIVISION
IT Services
SALARY
£28,929 - £32,411 per annum
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for IT Support Technician roles across University of Bristol's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £28,929 - £32,411 bracket, including retirement vesting and health parity.
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