Patient Administrator
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Position Overview & Specifications
It is an exciting time to join Bristol Dental School as we move to a new site (1 Trinity Quay, Avon Street, Bristol) and operating model in Summer 2023. The role involves the management of student patient appointments, including bookings and management of waiting lists.
In this role you will initially work alongside established post holders, with booking of dental undergraduate student appointments, at the current Dental Hospital & School within South Bristol Community Hospital (Hengrove), and then move with us to our new Bristol Dental School in Trinity Quay.
What will you be doing?The successful candidate will:
- Be responsible for the patient appointment ‘lifecycle’, from registering referrals on the patient administration system, to booking appointments and managing the student patient waiting list following local booking rules and procedures.
- Be the first point of contact for patients, students, nurses, clinical and other administrative staff in relation to the coordination of clinics, management of waiting lists and booking of patients.
- You are a well organised, enthusiastic individual with excellent communication skills.
- You are adaptable and able to deliver high quality, efficient and effective clinical administrative support.
- You have strong computer skills; email communications, Microsoft packages (full training will be given on specific systems)
Nice to have:
- Experience of patient administration in the NHS or similar dentistry setting, although training and support will be provided.
Contract type: Open – ended
Work pattern: 7 roles at full time -1 FTE / 1 part time role- 0.4 FTE
Grade: D
Salary: £20,761 - £22,662 per annum (pro rata if part time) - depending on experience
School/Unit: Dental School
Shift pattern: 35 hours per week / 1 additional part time role: 14h per week
This advert will close at 23:59 GMT on 05/03/2023
For informal queries please contact: Kuldip Bhakerd Kuldip.Bhakerd@bristol.ac.uk
Please note the interview date for this role is 16/03/2023
The University of Bristol aims to be a place where everyone feels able to be themselves and do their best in an inclusive working environment where all colleagues can thrive and reach their full potential. We want to attract, develop, and retain individuals with different experiences, backgrounds and perspectives – particularly people of colour, LGBT+ and disabled people - because diversity of people and ideas remains integral to our excellence as a global civic institution.Available documents
- School Information - BDS - October 2022.pdf
- SUPP109364 - Patient Administrator JD.pdf
JOB NUMBER
SUPP109364
CONTRACT TYPE/WORK PATTERN
Open ended / Full or part time
CLOSING DATE
05 Mar 2023
FACULTY/DIVISION
Faculty of Health Sciences
SALARY
£20,761 - £22,662 per annum (pro rata if part time)
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Patient Administrator roles across University of Bristol's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £20,761 - £22,662 bracket, including retirement vesting and health parity.
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