GBP 6764 Education Support Assistant

Graduate Business Partnership

Job Summary - The Education Support Team at the University are looking for a graduate who can provide an excellent first-line enquiry service for students and academic teaching staff. You will provide high quality general administration support as required for all taught programmes, and work effectively within the wider administrative team to deliver a seamless and high-quality service. You will be able to build on your administration experience and develop your communication skills working with a wide range of stakeholders in a HE setting. This role is part of the Graduate Business Partnership (GBP) scheme and offers 36.5 hours per week for 6 months. You will be based in Building One Hub on Streatham Campus in Exeter. For more information on the GBP scheme, please visit www.exeter.ac.uk/internships.

About You - You should be a graduate who excellent organisational and planning skills, the ability to prioritise and meet deadlines under pressure, has high levels of accuracy and attention to detail, has fast and accurate data inputting skills, and the ability communicate effectively with precision and accuracy in person, in writing , and by telephone with a diverse range of people. You should have the ability or understanding of confidentiality practices and legal requirements under Data Protection, have excellent IT skills including proficiency in MS office and web-based programmes, and have knowledge of Higher Education and the issues facing Student Services. You should have relevant admin experience, experience of delivering excellent customer service and effectively handling complex enquiries and difficult customer encounters, and experience of working collaboratively and proactively in a team and with multiple team members to deliver to multiple objectives and high service standards. You should also have the ability to be flexible and deal with frequent interruptions whilst maintaining focus and accuracy, have confidence and ability to work independently with appropriate supervision, the ability to be flexible and adaptive to changes in task allocation and areas of responsibility, and a willingness to learn and actively seek training and development.

The Benefits to You - You will have access to a wide range of benefits, rewards and recognition from the University, including a generous pension, a holiday allowance of 39 days per year, Totum Card (student discount) and Salary Exchange Schemes (such as the Cycle to Work Scheme, and discounted membership to the university's sports facilities including cricket centre, indoor/outdoor pools, squash courts and fitness centres). The University offers extensive support to staff, including a structured Professional Development Review and Wellbeing Service plus 1:1 support from the Internships Team. You will be offered a ‘How to Make the Most of Your Internship’ guide, bespoke mentoring, work shadow and career consultancy opportunities.

Application Closing Date: 18 June 2023

Interviews: 23 June 2023

For the full details and application process visit Handshake. Non-Exeter Graduates can request the full job description and application form by emailing internships@exeter.ac.uk. We are not able to accept CVs, please use the Internship Application Form‌.

The University of Exeter is an equal opportunity employer which is 'Positive About Disabled People': if you have a disability, you should mention this in your application. Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented in the workforce.