Learning and Teaching Support Administrator

Job Purpose To provide comprehensive administrative support to the school's academic and administrative staff as well as to undergraduate and postgraduate (PGT/) students. Be responsible for maintaining key systems within the College of Science and Engineering related to teaching and quality assurance. Main Duties and Responsibilities The main duties and responsibilities listed below provide an indication of the generalist scope of tasks associated with a role of this nature within the College of Science and Engineering. Specific duties and responsibilities for the role may vary locally dependent on School placement and this will be discussed with each preferred candidate prior to and immediately after appointment. 1. To act as a first point of contact via email inbox in a busy teaching office for staff, students and internal/external customers, communicating efficiently, effectively and courteously. 2. Provision of administrative support to disciplines in the College of Science and Engineering including support to key discipline committees e.g. discipline meeting and staff student liaison committee meetings, making use of University systems (such as Sharepoint) for the management of committee paperwork. Production of accurate minutes from these meetings. 3. Administration of examinations including preparation of exam papers ensuring the moderation process is followed. Upload of exam papers to relevant portal(s). Design and processing of exam scripts. Servicing of exams whether in exam venues or online. Clerk to the Board of Examiners. Liaise with the external examiner and prepare all information required by him/her for pre-exam board scrutiny. Publication of results. 4. Administration of all coursework submitted to the Teaching Office including dissemination of and recording of information for quality assurance purposes. Maintenance of the Moodle Site and Turnitin or relevant plagiarism software 5. Provide general office duties e.g. maintaining office equipment, responsibility for the upkeep of notices and maintenance of stationery stores. Identify and contribute to the implementation of new office procedures to continually improve office systems. 6. Monitor and approve all local room bookings with the College of Science and Engineering. 7. Other administrative duties required throughout the teaching and student cycle including maintenance of records; committee servicing, front line support. 8. Undertake any other reasonable duties as directed by the line manager Knowledge, Qualifications, Skills & Experience Knowledge/Qualification Essential A1 Either: Ability to demonstrate the competencies required to undertake the duties associated with this level of post having acquired the necessary knowledge and skills in a similar role. Or: Scottish Credit and Qualification Framework level 5 or 6 (National 5 or 6, Scottish Vocational Qualification level 2 or 3) or equivalent, and experience of personal development in a similar role A2 Excellent knowledge of current IT packages including Word, Excel, and e-mail Desirable B1 Knowledge of University systems and Higher Education procedures Skills Essential C1 Proven excellent administrative skills, including excellent attention to detail C2 Excellent interpersonal skills with the ability to communicate pleasantly and positively with others by telephone, email and in person, using tact and discretion when necessary C3 Ability to work under pressure, and prioritise a busy workload responding to changing priorities as appropriate whilst maintaining a high standard of customer service C4 Ability to use own initiative and be pro-active in planning ahead C5 Ability to work under minimal supervision as well as working as part of an extended team C6 Flexibility and willingness to adapt to change C7 Proven analytical, problem solving skills Desirable D1 Commitment to continuous personal improvement Experience Essential E1 Relevant administration work experience Desirable F1 Experience of using My Campus or other student records system F2 Teaching administration experience Terms and Conditions Salary will be Grade 4, £22,197 - £24,715 per annum. This post is full time (35 hours per week) and open ended. As part of Team UofG you will be a member of a world changing, inclusive community, which values ambition, excellence, integrity and curiosity. As a valued member of our team, you can expect: 1 A warm welcoming and engaging organisational culture, where your talents are developed and nurtured, and success is celebrated and shared. 2 An excellent employment package with generous terms and conditions including 41 days of leave for full time staff, pension - pensions handbook https://www.gla.ac.uk/myglasgow/payandpensions/pensions/, benefits and discount packages. 3 A flexible approach to working. 4 A commitment to support your health and wellbeing, including a free 6-month UofG Sport membership for all new staff joining the University https://www.gla.ac.uk/myglasgow/staff/healthwellbeing/. We believe that we can only reach our full potential through the talents of all. Equality, diversity and inclusion are at the heart of our values. Applications are particularly welcome from across our communities and in particular people from the Black, Asian and Minority Ethnic (BAME) community, and other protected characteristics who are under-represented within the University. Read more on how the University promotes and embeds all aspects of equality and diversity within our community https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/. We endorse the principles of Athena Swan https://www.gla.ac.uk/myglasgow/humanresources/equalitydiversity/athenaswan/ and hold bronze, silver and gold awards across the University. We are investing in our organisation, and we will invest in you too. Please visit our website https://www.gla.ac.uk/explore/jobs/ for more information.