Student Education Service Officer (Student Information Service)
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Position Overview & Specifications
Salary: Grade 5 (£24,285 - £27,929 p.a. depending on experience)
This role will be based on the University campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.
Do you have excellent customer service skills? Are you passionate about the student experience? Do you have proven skills around managing sensitive information effectively?
The University of Leeds is one of the top 135 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.
To support all students and Post Graduate Researchers by providing information, support, and advice as part of a professional and friendly Student Information Service (SIS). The SIS provides high quality enquiry support including detailed information about internal processes in clear and accessible ways to our diverse community. In this role you will provide support and guidance to our Student Information Service Adviser team.
What we offer in return
- 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
- Generous pension scheme options plus life assurance.
- Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
- Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
- Access to on-site childcare, shopping discounts and travel schemes are also available.
And much more!
If you are looking for a role that will fulfil your enthusiasm for delivering exceptional customer service and the ability to work as part of a friendly, professional team then, apply today.
To explore the post further or for any queries you may have, please contact:
Katrina Firth, Student Information Service Manager
Email: k.l.firth@leeds.ac.uk
Location: Leeds - Main Campus
Faculty/Service: Student Education Service
School/Institute: Student Information Service (SIS)
Category: Administrative and Clerical Support
Grade: Grade 5
Salary: £24,285 to £27,929 per annum
Post Type: Full Time
Contract Type: Ongoing
Release Date: Thursday 02 March 2023
Closing Date: Thursday 16 March 2023
Interview Date: Friday 31 March 2023
Reference: SESSF1000
Further details:
- Candidate Brief
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Student Education Service Officer (Student Information Service) roles across University of Leeds's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £24,285 - £27,929 bracket, including retirement vesting and health parity.
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