Student Support Officer

Salary: Grade 5 (£24,285 - £27,929 p.a. depending on experience)

This role will be based on the university campus with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Are you customer service focussed? Can you deal with a range of people in different circumstances? Do you want to help us deliver an exceptional student experience?

The University of Leeds is one of the top 100 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

The Student Education Service is a passionate and ambitious University service that supports over 38,000 students and over 9,000 staff, to deliver an exceptional student experience. Teamwork is key to our success and our teams are committed to supporting every student to make the most of their time at Leeds and go on to succeed in their chosen career. We are currently recruiting Student Support Officers to promote wellbeing initiatives, lead student focussed activities and meet students individually to assess their circumstances, providing support and guidance on academic policy issues.

Want to know more about what we do and what it’s like working for us? Come to our live zoom session where current staff members will be speaking about their roles and taking your questions at 7pm on Monday 6 February 2023. Please register your interest at the link below:

https://forms.office.com/e/Bj1ZYdDK9H

Find out more about how our staff describe our Student Education Service culture here.

Find out more about the breadth of our Service here.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s over 40 days a year!
• Generous pension scheme plus life assurance– the University contributes 21.6% of salary
• Generous pension scheme options plus life assurance
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

And much more!

If you like the idea of being part of a community of over 900 professional staff working across our campus to enhance the student experience then we would love to hear from you.

Interviews will be held 22 and 23 February. Please note interviews will be over Microsoft Teams.

To explore the post further or for any queries you may have, please contact:

Name: SES Business Support Team

Email: SESBusinessSupport@leeds.ac.uk

Further details:

• Person Specification