Support Desk Operator
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Maintenance - Compliance
Location: LincolnSalary: From £22,630 per annum
Please note, this post is permanent and full time at 37 hours per week.
Closing Date: Tuesday 04 April 2023
Interview Date: Wednesday 19 April 2023
Reference: EF5343
The University of Lincoln is a high achieving centre of academic excellence which has been recognised nationally and internationally. It is an ambitious, fast-paced dynamic organisation with multiple stakeholders which strives always to improve the student and staff experience and engagement with the wider Lincoln community.
The Support Desk Operator is a key position, based within the Estates Department and working with colleagues across the University to deliver a high quality service to staff, students and the wider community. The post holder will work as part of the Estates Business Support Team predominantly operating the support desk within the Estates department. The support desk receives requests for the upkeep and maintenance of University buildings across all campuses.
This is an exciting opportunity to join the University's growing Business Support Team and become part of a team with a genuine commitment towards continual service improvement, ideally focussed around the customer experience to enhance the ‘staff and student experience’. The post holder will be an effective team member, with an enthusiastic and flexible approach and have the ability to work under pressure to tight timescales.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Colleges & Universities
Based on transatlantic hiring benchmarks for Support Desk Operator roles across University of Lincoln's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Colleges & Universities.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,630 - £22,630 bracket, including retirement vesting and health parity.
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