Service Support Assistant

Are you interested in working for a world top 100 University?

We have an exciting opportunity within our administration team for a flexible and adaptable individual and a team player looking to use their skills within a busy healthcare setting to support students at the University of Sheffield.

As this role is front-facing and involves being responsible for delivering key administrative processes, we are looking for candidates who have experience working in administration and customer service.

Key duties include:

• Reception cover for a busy mental health and counselling service
• Dealing with telephone, email and face-to-face enquiries
• Timely processing of registrations, assessment forms, self-referral forms, external referrals etc.
• Diary management
• Booking appointments
• Supporting staff and students with ad-hoc queries

As the role involves working regularly with students with a wide range of backgrounds and experiences, it is vital that you can work with patience, tolerance and sensitivity and have a non-judgemental approach when working with people from a range of different backgrounds. We welcome candidates from diverse background that allow our staff group to reflect the community that we serve and would particularly welcome applications from BAME candidates.

Full-time, Monday-Friday, with late-night opening on two nights per week on a rotation basis (Wednesday & Thursday)

If you would like to be part of our team, which works hard to maintain and improve the quality of the service we offer to our students, please click on the About the Job to find out more.

We’re one of the best not-for-profit organisations to work for in the UK. The University’s Total Reward Package includes a competitive salary, a generous Pension Scheme and annual leave entitlement, as well as access to a range of learning and development courses to support your personal and professional development.

We build teams of people from different heritages and lifestyles from across the world, whose talent and contributions complement each other to greatest effect. We believe diversity in all its forms delivers greater impact through research, teaching and student experience.

To find out what makes the University of Sheffield a remarkable place to work, watch this short film: www.youtube.com/watch?v=7LblLk18zmo, and follow @sheffielduni and @ShefUniJobs on Twitter for more information.

Apply now by clicking on the Apply button located near the top left of your screen.