Digital Account Manager

Account Manager

UP for DIGITAL is hiring!

We are looking for an experienced and self-driven Account Manager to join the team and play an essential role in our agency by developing our clients to help them achieve their business goals. This is a chance to join a dynamic and rapidly expanding company and perform a key role within many of our client projects.

As the “front of house” for the agency you will need to be rather special: You will have experience in dealing with clients within an agency environment, be passionate about the online world and have knowledge of delivering website design and build projects. You will understand how you can make the customer experience better!

UP for Digital are a thriving digital agency in the UK, with additional advantage of being part of a €10mil + international agency. We are a small & friendly team based in Guildford and have very strong values which we stick to, not just for our internal team, but with the clients we work with too. We value honesty, working with people we like, creating a healthy work/life balance, taking pride in what we do, choosing our attitudes and always looking for new or better ways to do things.

The stuff you want to know!

• Salary £27-37k based on experience and skills; you don’t need to have a degree, we’re looking for around 3 years agency experience
• Benefits include: monthly team bonus, MacBook, paid phone contract, free Guildford town centre parking when you come into the office, we’re happy for you to work ‘hybrid’ from home as well, HR team, Friday pub lunches, room for career progression
• Coming soon: private medical insurance

Responsibilities will include:

• Be the point of contact for clients, build & develop client relationships
• Be the representation of the client within UP for Digital
• Gather clients web-based project requirements and translate them into project deliverables
• Help manage projects internally for your clients; we do have project managers but they will need your input
• Account Manage multiple clients and maintain expected level of communication to ensure needs are being met
• Ensure commercial and financial overview of client related projects

Skills and experience required:

• Strong Account Management skills within a Digital Agency environment
• Experience having delivered website design and build based projects – you don’t need to be a techie, but need to love tech & understand how it adds value to our clients
• Sound understanding of project financials & tracking
• Demonstrates proactivity and team work
• Highly organised
• Excellent communication skills
• Ability to manage and service multiple clients
• Familiarity with a variety of Content Management Systems

Willing to learn:

• Understanding of good UI and UX design
• Experience in overseeing multiple online/digital projects with multiple clients
• Experience of dealing with cross-browser compatibility requirements
• Understand web standards development

Please visit our website for further information: UP for Digital

We can’t wait to hear from you!