Facilities Manager - Security/Front of House

A successful university campus is about so much more than buildings. It’s about the environment, the atmosphere, the people – creating that sense of home that will help students feel safe, secure, and help them thrive. At UPP, we understand just how important this is and that’s why at each of the universities we partner with we have a dedicated onsite team offering a range of facilities management services designed to support the safety of the building and ensure students enjoy a high quality of life throughout their stay. We currently have a great opportunity for a Facilities Manager – Security/Front of House to join our team at Nottingham Trent University.

This is a permanent, full-time position working 37.5 hours per week based on a 3 week rolling rota to include evenings, nights and some weekends’. The salary is £35,000 per annum. As the Facilities Manager you will support the management team in the delivery of contracted services in line with the SLA and manage the Facilities Officer/Security team in order to deliver an excellent service, ensuring a secure environment at all times for residents to live and study. Alongside this, you will provide supervision and organisation of all the designated residences’ operations for evenings, nights and weekends, leading by example and supporting the onsite team to ensure a comprehensive, effective, and efficient service for the customer. Role responsibilities include:

• Monitor and review working practises and procedures and update operational guidelines as required
• Liaise on a regular basis with the Operations Managers/General Manager, Residence Managers, University Wardens Service and Security Managers.
• Maintain and manage an effective reporting system for all incidents and provide regular management reports.
• Provide operational support and advice to Duty Supervisors regarding operations, customer service, health & safety, site security, welfare support and incident response
• Establish and maintain an out of hours helpdesk for UPP central region
• Respond effectively to any critical incidents, complaints or crisis that arise
• Manage contract security provision, costs and standards of service, liaise with contract security provider regularly
• Prepare, implement and review site security procedures
• Assess emergency maintenance issues and escalate for support from on call staff or suitable contractor when appropriate
• Provide regular management information returns on all incidents related to student welfare and behaviour
• Assist with the recruitment, induction, training and appraisals of the FO team

This is a varied and challenging role which requires excellent communication and organisational skills, decision making, flexibility, and the ability to prioritise workloads and resources, in order to meet deadlines and provide a great customer experience.
You will have worked in a similar role or environment but this is quite a unique role so we are looking for people with varied skills and experience that could add value to this role which includes a mix of site security, front of house support, people welfare and safety and incident management. Overall, we’re looking for you to have effective people management and relationship building skills, along with a positive ‘can do’ attitude. We truly care about the experience of our residents and invite you to join our friendly team and help make a positive difference to students living away from home in our accommodation. What we offer: In return, we are offering a fun and interesting environment to work in with a competitive salary and a great benefits package which includes 25 days holiday plus bank holidays, life insurance, pension, training, two paid volunteering days each year, cycle to work scheme, store discounts, as well as discounts from a variety of top retailers, restaurants gyms and more. Our people are at the heart of how we operate. We welcome all applications and recognise the value of having a diverse and inclusive culture, which reflects the communities we work with and has a positive impact on our people, our student residents, and our university partners, for the benefit of all. Innovation, Sustainability, Community, Partnership and Respect are our core values. These outline what is important to our business and our people. We are a team with energy, pace and passion; if that sounds like you, apply today.