Field Planning Administrator

Title: Field Planning Administrator   
Department: Customer Services
Location: Chandlers Ford / Remote
Salary: £25,105
Hours: Monday – Friday. 1in 6 Weekend requirement.

We have a great opportunity for you to join our Customer Service department as a Field Planning Administrator.

What can we offer you?

We offer you all the benefits you’d expect from one of the nation’s biggest and best energy challengers, including: competitive salary, contributory pension scheme, bonus up to 5% of salary and a health care scheme. You’ll also get the chance to work for one of the top CEOs in the UK, as voted for by Glassdoor’s 2022 Employee’s Choice Awards

We aim to provide you with a uniquely inclusive and diverse workplace, which showcases the extraordinary in all of us, by enabling you to be the best you can be.

What does this role involve?

The Customer Service department is responsible for ensuring that we have the right level of engineer resource, in the right place, at the right time.

Our engineers carry out all meter installations and fault checks, so ensuring their schedule is kept up to date is key in maintaining our customer’s supply.

Day to day, you will;

• analyse, prepare, and publish engineer schedules;
• liaise with customers who require an engineer visit;
• work with sub-contractors to ensure planning is consistent across all different workstreams.

Recording of accurate information is key, therefore you will have good written and verbal communication skills and have a great eye for detail.

You will have great organisational skills to prioritise workload and provide effective scheduling, to maximise on work being carried out by our engineers.

Additional benefits available on your first day!

• Utilita Bonus Scheme, made up of personal and company elements.
• Career progression, 32% of our vacancies in 2022 were filled internally.
• 25 days annual leave plus bank holidays.
• The opportunity to win tickets to major outdoor events with Utilita Extra –including, gigs and shows at the Utilita Newcastle, Sheffield and Birmingham arenas.
• Discounted employee energy tariffs.
• Access for you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
• We are in the process of setting up our own charitable foundation and offer all our staff a paid volunteering day every year. Plus, the chance to be involved in various fund-raising opportunities.
• A health care scheme that includes dental, eye care, treatments, and diagnostics health consultations.
• Death in service, twice your annual salary.
• Employee Assistance Programme with access to counselling support, legal and financial advice 24/7 365 days a year, as well as a GP line and Your Care.

About us

Founded in 2003, Utilita is the first – and still only - energy company created to help households use less energy, by giving them better control via digital technology. Which is why we were voted Sustainable Tech Company of the Year 2022 in the Southern Tech 100 companies and our industry-leading smartphone app (USwitch Awards won best app 2018, 2020 and 2022).

Utilita is Britain’s leading Smart Pay as You Go energy provider, with over 800,000 customers, and thanks to having better control, its customers use around 11% less energy than the average bill paying household.

Utilita is committed to becoming a net zero business by 2030 and was named Green Energy Disruptor of the Year at the Better Society Energy Awards in October 2021.

Job Type: Full-time

Salary: £25,105.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Health & wellbeing programme
• On-site parking
• Referral programme
• Sick pay

Schedule:

• Weekend availability

Supplemental pay types:

• Bonus scheme

Work Location: In person