Customer Service Representative
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Contact OneVale are inviting applications for Customer Service Advisors for up to 12 months to join our busy contact centre in Barry. This is a fantastic opportunity to join our established team, handling varied enquiries which span many different service areas within the council. We are looking for motivated team members who thrive in providing exceptional customer service in a varied and fast moving environment!
About the role
Pay Details: Grade 4, SCP 5 - 7 , £21,575 - £22,369
Days / Hours per Week: Monday to Friday 37 hours per week
Main Place of Work: Contact One Vale
Description:
Contact OneVale is a first point of contact for all Council wide services to the public and other customers of the Vale of Glamorgan. Our teams provide information, advice, signposting and referral for further assessment across a range of communication channels, principally by telephone and email.
About you
You will need:
- Previous experience in a call centre/customer service environment
- Good computer skills
- Excellent communication skills
- The ability to record information accurately
- Willingness to work as part of a busy team
Additional information
DBS Check Required: None
Please see attached job description / person specification for further information.
Job Reference: RES00335
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Regional Agencies
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Vale of Glamorgan Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Regional Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £21,575 - £22,369 bracket, including retirement vesting and health parity.
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