Professional Services Manager

About Valiantys Valiantys is the leading global consulting and services firm dedicated to Atlassian. Valiantys accelerates business transformation by digitising processes and modernising teamwork, using the best Agile methods and tools. Valiantys’ Atlassian technical expertise is unparalleled, supporting clients across the entire spectrum of their projects. Because teamwork requires more than just tools, Valiantys helps clients bridge the gap between their applications and strategic practices such as SAFe and ITIL. Over the last 15 years, Valiantys has helped over 5,000 customers to achieve their desired business outcomes at a reduced time to value, through improved team collaboration. Valiantys is a remote-first company that is “Great Place to Work” Certified in the UK, Netherlands and France. What you will do: The Valiantys delivery team plays a significant role in Valiantys’ success. As a Professional Services Manager, you will:

• Manage a portfolio of client projects; responsible for delivery to time, cost and quality whilst maintaining excellent client relationships
• Be responsible for the line management, coaching and development of a growing team of consultants, including supporting the recruitment, onboarding and offboarding of consultants
• Be responsible for achieving billable utilisation targets for your team, whilst facilitating their contribution to internal projects and achieving their personal and professional development goals
• Contribute to or lead the improvement of our systems, processes, and standards
• Contribute to the development of our service offers and professional practices
• Support the development of commercial proposals

What you will bring: To succeed in this position you will:

• 
  Have experience or demonstrable aptitude for managing, leading, influencing and negotiating to deliver outstanding results
• Be experienced and ideally qualified in an Agile delivery management framework or discipline
• Be commercially astute and recognise the drivers for achieving profitability from Professional Services delivery
• Be focussed on outcomes and client satisfaction, balancing exceptional client empathy and relationship management with Valiantys’ commercial interests
• Demonstrate exceptional written and oral communication skills in Business English
• Observe and promote the Valiantys values
• Have a working knowledge of Atlassian Jira and Confluence

What we offer

• A salary that reflects your experience and the value you bring
• A supportive culture where you can balance your home and work life and be your true self
• Outstanding career development opportunities and support to achieve your ambitions
• 25 days holiday
• Contributory pension scheme
• Private Healthcare
• Dental insurance
• Life assurance
• Travel insurance
• Season ticket loan
• Travel allowance for office-based contracts
• Cycle to work scheme
• Childcare vouchers & season ticket loans
• Skilled Worker (formerly Tier 2) visa support for colleagues & families
• A subscription to Perkbox (dozens of offers, discounts, free gadget insurance, 2 for 1 cinema tickets, etc.)

We look forward to your application!