Customer Service Representative
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Customer Service Representative
Vanquish Fitness are recruiting a Customer Service Representative to join our friendly and hardworking team located in Enfield.
At Vanquish Fitness we are dedicated to providing our customers with First-Class service. You will be the voice for our customers so a compassionate and understanding nature is a must.
We are looking for the perfect candidate to join our team and maintain the standards our customers deserve. This will be achieved by proactively aiming to 'Be Better Than Yesterday' and promoting this company value in everyday scenarios.
We will count on you to be confident in the following:
- You will be able to provide First Class customer care via Zendesk, Social Media (Instagram & Facebook) as well as our Live chat or similar platforms.
- Be able to provide the best service by using your own initiative and seeking quick resolutions.
- Excellent written and verbal communication.
- Respond to customer queries in a timely manner by email or live chat whilst providing a friendly, precise and professional service.
- Liaise with couriers to query any issues or delays.
- Actively help the team create solutions for recurring queries or complaints.
- Ensure Vanquish policies and procedures are adhered to within your working day.
The perfect candidate will have the following:
- Exceptional Customer Service experience
- Computer Literate (Microsoft and Gmail knowledge)
- Ideally familiar with Zendesk, Shopify and Social Media or similar platforms
- Fluent in English within speaking, reading and writing.
- The ability to work under pressure efficiently by having a flexible and adaptable attitude within a fast changing environment
- An effective team player with a can-do attitude
Permanent position offered subject to successful 3 month probation period.
If this sounds like you, then we would love to hear from you! Please apply with your CV and a relevant cover letter. We will then get back to you as quickly as possible.
Working Schedule:
Monday to Friday 9:30 am to 5:30 pm
Occasional overtime hours and weekends may be required during promotional times throughout the year.
Job Type: Full-time
Benefits:
- Casual dress
- Company events
- Free parking
- On-site parking
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Enfield: reliably commute or plan to relocate before starting work (preferred)
Experience:
- Customer service: 3 years (preferred)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Customer Service Representative roles across Vanquish Fitness's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked Salary Disclosed on Application bracket, including retirement vesting and health parity.
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