Customer Care Advisor - Belfast - 24k
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
VANRATH are delighted to be assisting a leading Furniture organisation with the recruitment of a Customer Care Advisor.
This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.
39 Hours per week (Monday to Thursday 8.00am-5.00pm, Friday 8.00am-1.00pm)
Office based Duncrue Crescent.
Salary
£24000 - £26,400 OTE + Fantastic Benefits Package & Future Opportunities
Responsibilities
- Answer customer, store and supplier queries on the phone and via email.
- Take ownership of customer complaints tracking through to resolution.
- Negotiate commercially with customers and suppliers.
- Process web generated sales orders & arranging delivery dates with customers.
The Ideal Person
- Excellent IT skills including previous experience of MS Office packages including Word, Excel and Outlook.
- Customer focused approach.
- Excellent communicator both written and verbal.
- Excellent ability to multi-task.
- Must thrive in a high volume environment.
Job Types: Full-time, Permanent
Salary: £23,105.71-£24,001.93 per year
Benefits:
- Company events
- Company pension
- Gym membership
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
Reference ID: PD060650
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Care Advisor - Belfast - 24k roles across VANRATH's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £23,106 - £24,002 bracket, including retirement vesting and health parity.
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