IT Helpdesk Engineer, EMEA

About Vantage Data Centers
Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Position Overview Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across six markets in North America and six markets in Europe, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands. Vantage’s business is growing exponentially through a combination of greenfield market expansion and acquisitions across North America and Europe. With US$3.6B in new capital raised, Vantage doubled in size, entered international markets and increased IT capacity by more than 90 percent in 2020, and the expansion trajectory is set to continue. Vantage’s committed to being a workplace of inclusion centres around equity, respect and acceptance for all. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. Come join the growth journey! #growthatvantage Essential Job Functions

• To provide first line helpdesk and end user support to staff, clients, and visitors
• Assist in the care and maintenance of computing, network and office equipment
• Diagnose and troubleshoot technical issues with software and hardware

• Prioritise, log and track multiple issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate teams
• To install and configure software applications
• Be the link between our internal customers and IT department
• Proven work experience as a Support Engineer or similar role

• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of applications, computers, mobile devices, and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software
• Excellent problem-solving and communication skills

• Ability to provide step-by-step technical help, both written and verbal
• Active Directory, Azure and Office 365
• Cyber security, Antivirus & Firewalls
• Troubleshooting, Incident, Change and Asset Management frameworks (ITIL)
• Strong prioritisation and organisation skills with the ability to handle multiple tasks at once

Job Requirements

• Ability to work under pressure and manage multiple projects.
• 1+ years (s) experience in a similar helpdesk environment.
• Excellent customer service skills.
• Experience in a wide range of technologies.
• Excellent written and oral communication skills.
• Working within an ITIL environment. Preferably holding a current qualification.
• Technical qualifications such as Comptia A+, Network + would be advantageous.
• Experience of Agile methodologies would an advantage.

Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values.
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Vantage Data Centers is an Equal Opportunity Employer London Office, Hybrid Full Time We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other’s strengths and respecting each other’s weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard an efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Safety and security always matter. During COVID, all positions that can work remotely have been, and appropriate steps have been taken to ensure the safety of employees in any position essential to be on site. Regardless of where you are working, technology to work effectively is provided on or in advance of your first day of employment.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community. Don't meet all the requirements? Please still apply if you think you are the right person for the position. We are always keen to speak to people who connect with our mission and values. Vantage Data Centers is an Equal Opportunity Employer