Software Helpdesk Engineer

Together, we can beat cancer. At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions. We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. If you want to be part of this important mission, we want to hear from you. Software Helpdesk Engineer
This role is ideal for an IT engineer with experience working in 2nd or 3rd level customer support, with a desire to work with state-of-the-art technologies.
This role is Remote – UK.
You will be part of a high-performing team who are always ready to help each other and their colleagues in the field, ensuring we always provide customers with the exceptional level of service that they expect from Varian.
After receiving product training, you will be trusted with the remote support of software products and associated equipment that will be used in our fight against cancer.
Support engineers at Varian work in small teams and should be independent and be able to solve different kinds of problems by themselves. There is a surrounding support structure which gives access to advice, help or guidance at any time.
Job Description

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  Support of our software portfolio including the application and underlying infrastructure.
• Support of our customers in relation to the basic application of our products.
• Work as a part of cross functional teams to improve products, processes, and services.
• Ensure all work is reported and recorded correctly in a timely manner.
• Maintain a suitable degree of professional knowledge of OIS products, the infrastructure and associated technologies.
• Prioritise and manage many open cases at one time.
• Establish a good working relationship with customers, third party service providers and colleagues.

Skills & Experience Required:

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  Experience in a second level IT customer support role of Window-based computer architecture, ideally also including server and desktop platforms.
• Understanding of networking principles.
• Excellent listening and questioning skills combined with the ability to interact confidently with customers to establish what the problem is and explain the solution.
• Microsoft products technical qualification or equivalent practical experience.
• Citrix and SQL experience is desirable.
• Fluency in English, both written and spoken.
• Occasional travel to customer sites as required, typically