General Manager - Flagship Store

To find out more about Life at Vashi visit our careers page.

At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry. We have an opportunity for an experienced General Manager to join us in our high-profile Covent Garden Flagship store to lead a high-performing team and deliver operational excellence. Our General Managers are our key brand ambassadors, they are the main host in our stores, set the tone, and create the space for their teams to deliver an exceptional customer experience. We are looking for a commercially minded, customer-focused leader with comprehensive experience of luxury sales and service, and a thorough understanding of the competitive landscape. What you will be doing:

• Confidently lead and empower your team to deliver engaging, and personal customer experiences that lead to lasting customer relationships.
• Have a deep and innate understanding of the luxury customer and what they are looking for from their brand experience.
• Lead from the front, spending the majority of your time on the shop floor engaging with customers, and observing team interactions to inform your strategy.
• Encourage and lead in the hosting of customers in-store, ensuring refreshments are being served and there is a relaxed and welcoming atmosphere.
• Own your store performance and its operations, with a full understanding of the drivers of the commercials in your business.
• Drive and coach your store teams to hit their personal KPIs and goals through consistent feedback and a customer approach.
• Lead and develop the managers to ensure consistent leadership for your team, and inspire them to develop.
• Work with the CRM team to own the clienteling strategy for your store and team, highlighting customers with high potential.
• Host and organise internal and external customer events, ensuring KPIs are met and all customers have a memorable and engaging experience.
• Feedback in a timely manner into the business on customer and commercial trends to influence business decisions.
• Recruit, develop and motivate a high-performing team, focused on exceeding targets.
• Develop and deliver a store training programme, in collaboration with the training team, focused on store and team objectives.
• Be at the forefront of developing ideas and take opportunities to improve performance by using knowledge of customers, products, and competitors.
• Ensuring the visual appearance of the store reflects the Vashi standards at all times, including the front and back of the house.

Who you are:

• You will have an entrepreneurial approach, flexible and adaptable to the needs of our business.
• Commercially minded and customer-focused, you are detail-oriented and have s ubstantial managerial experience within luxury retail or customer service environment.
• Able to develop and nurture top talent, whilst taking a proactive approach to underperformance and action planning.
• Exceptional organisational skills, with the ability to work under pressure, and to tight deadlines whilst maintaining high standards.
• You can demonstrate innovation and initiative to support the vision and goals of the business.

More about us:

At Vashi, we don’t just sell fine jewellery. By making it easy for everyone to create a bespoke piece, we’re on a mission to transform the industry. With a workshop in every store, we invite our customers to get closer to the making process than ever before. Our bespoke USP puts customers at the heart of their own product and with access to a rarely seen process, our designers and craftspeople work together with each customer to guide and inspire every Vashi piece. Customers can pull up a chair to customise their design, personalise with an engraving, choose a treasured stone, or design completely from scratch. We’re a fine jewellery brand built on a simple human truth: something you made means more than something you bought.

To find out more about Life at Vashi visit our careers page.