Customer Service Agent (Work from Home)

Customer Service Agent
Remote Working

Salary: £20,500 plus great benefits

Bonus: Around £1000 annual bonus

Start Date: 10th July 2023

Are you looking for a remote role and have excellent call handling and customer service experience? We are looking for passionate and enthusiastic candidates for our van insurance team.

About the role

• You will take inbound calls from our customers helping them with queries about their existing insurance policies.
• You’ll guide customers through the process to make a change to their existing policy; whether it’s a name or address change, or something more complex.
• Using your product knowledge and customer service skills you’ll resolve and offer solutions
• Speak to potential customers over the telephone and helping them renew their existing policies.
• Identifying opportunities to offer additional products and services
• Building rapport and understanding each customer’s requirements
• You will also be required to support customers who are unable to complete our online journey for setting up new policies or renewing their existing policies.
• Speaking with customer via webchat

About you

This role will suit anyone who has worked in a customer service type position, whether that be dealing with customers in a retail or hospitality environment, or maybe you have worked with customers over the phone. If you have a passion for customer service and like to help people, this is the role for you.

You will:

· Be a strong communicator with the ability to adapt your style to each customer.

· Be energetic and have a positive approach to problem-solving

· You will need to be able to understand customers’ needs effectively showing ownership, empathy, and resolution.

· Strong verbal communication skills are a must with the ability to adapt your style when needed.

· You must here self-motivated, driven and resilient to meet and exceed your performance targets.

Need a broadband upload and download speed of at least 5 Mbps. If you’re not sure what your internet speed is, you can check it by ‘googling’ internet speed test and selecting the ‘Run Speed Test’ button.

Hours

The full-time working hours are 37.5 hours per week. We’ll need you to be available Monday to Friday 9 am- 6 pm. There is one Saturday shift roughly every 3 weeks, but it’s a much shorter shift 9-1 and you would get time off during the week.

What’s in it for you?

You can expect to receive full training and support until you’re fully competent in the role. Your training will be remote-based and at every stage of the training we’ll make sure you’re happy and confident with what you’ve learnt.

Job Types: Full-time, Permanent

Salary: £20,500.00-£21,500.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Employee discount
• Sick pay
• Store discount
• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus scheme

Work Location: Remote

Expected start date: 10/07/2023