Front of House Administrator (Internal only)
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Position Overview & Specifications
The Front of House Operations team are the public face of the museum and are vital to the success of the V&A. The Front of House Administrator will be an integral part of this, reporting and working directly with the Senior Front of House Management Team. Providing administrative support to the Head of Front of House Operations and the wider Front of House Shop team. The role will support the smooth running of the department and its operations ensuring the work of the team is underpinned, and the highest levels of experience can be delivered to all visitors.
Closing date for all internal applicants is Sunday 21st May at 17:00.
Applicants must be current employees of V&A Museum.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Culture & Entertainment
Based on transatlantic hiring benchmarks for Front of House Administrator (Internal only) roles across Victoria and Albert Museum's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Culture & Entertainment.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,070 - £25,070 bracket, including retirement vesting and health parity.
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