Home-based Booking Supervisor

As a Booking Supervisor, you will be helping to process incoming bookings from property professionals across the UK, via our in-house platform. The role includes processing new appointments, talking to Clients and Viewber Members on the phone, responding to emails and ensuring appointments are completed correctly.

We currently have one full-time position available as follows:

Tuesday - Saturday, 10am - 7pm (with a 1-hour lunch).

The salary offered for this role is £28,500 per annum.

Whilst the position is home-based, you should live in England or Wales and be happy to commute to Hampshire (or the surrounding area) for our co-working days, which are currently held once per quarter.

Required skills:

• 2+ years of experience working from home
• 2+ years of experience in Customer Service, Administration or Sales (non-retail)
• Excellent administrational, attention to detail and data entry skills
• Strong decision-making skills
• A calm and professional telephone manner
• Fluency in English – both verbal and written
• Math skills - for basic calculations
• Tech Savvy - working remotely means that we rely on technology a lot, we are also a ‘PropTech' company

Personal qualities:

• Someone who is happy and able to work from home productively
• Someone who can multi-task and prioritise their workload well in a fast-paced environment
• Someone who is happy to pick up the phone and build rapport quickly
• Someone with a “can do” positive attitude

Benefits of working for Viewber include:

• Work From Home!
• Internal rewards programme with the opportunity to earn additional annual leave and bonuses
• Nest Pension
• Discounted gym membership and nutrition advice.
• Wellbeing Initiatives
• Smarter spending – discounts and special offers on hundreds of well-known brands
• 24/7 access to a GP from anywhere in the world
• Access to private medical specialists
• An online health checker with advice on healthy eating and exercise plans
• Comprehensive care and special needs support for employees with care responsibilities
• Paid Medical Time Off
• Fertility, Gender Reassignment & Elective Surgery Time Off
• Paid Volunteering Time Off
• Pet Bereavement Time Off
• Tips for cyber safety and an email scanning service
• Impartial and confidential debt and welfare benefits support
• Expert and practical domestic and family legal advice 24/7 365 days
• 28 days annual leave + additional annual leave for personal milestone events
• Company Sick Pay
• Birthday Gifts
• Long Service Events and Awards
• Workation Policy offering employees the opportunity to work from almost anywhere in the world for up to 30 days (please note this is reviewed annually and is subject to passing the qualifying criteria)

Things to consider:

You will need to have an Office Set-up at home which is free from distractions and noise, as well as high-speed broadband.

We hold co-working days every quarter, which are in-person and are usually held in Basingstoke or Farnborough. We also try to have a full company virtual get-together once a month for a well-being or informal session. These have included:

• Pride Quiz Night
• Diwali Event
• Halloween Storytelling Event
• Wellbeing Webinars
• Sound Bath Meditation Event
• International Women's Day Event
• Secret Gift Exchange Event
• Chinese New Year Event
• St Patricks Event
• Desk Yoga

Our commitment to you

Viewber is committed to achieving a working environment that provides equality of opportunity and freedom from unlawful discrimination on the grounds of race, sex, pregnancy and maternity, marital or civil partnership status, gender reassignment, disability, religion or beliefs, age, or sexual orientation.

Viewber is a Mindful Employer signatory. By signing the ‘Charter for Employers Positive About Mental Health' we have made a public statement of our desire to support the mental health of our team members. We also have three qualified Mental Health First Aiders.

Viewber is a Disability Confident Employer and we offer a Guaranteed Interview Scheme (https://viewberltd-my.sharepoint.com/:b:/g/personal/kate_cb_viewber_co_uk/ER9vAKTJpfhHjO0uAB1d5c4BQFaaX3YUCEPJSZhgnb-HaQ?e=e9Tzg2) for candidates with disabilities. Disability Confident is creating a movement of change, encouraging employers to think differently about disability and take action to improve how they recruit, retain and develop disabled people. If you would like to apply under our Guaranteed Interview Scheme please make sure to include this in your cover letter and reference the essential criteria listed in the job description (https://viewberltd-my.sharepoint.com/:b:/g/personal/natalie_hill_viewber_co_uk/ETZrxZl8KENHt42aJ8-jTtgBAyT0MiNMeoIsz9NjATvHFA?e=gDr4nK).

Viewber is an Age-friendly Employer. We have signed the Age-friendly Employer Pledge, recognising the importance and value of the older workforce.

Viewber is also a signatory of the Tech Talent Charter - a non-profit organisation leading a movement to address inequality in the UK tech sector and drive inclusion and diversity in a practical and uniquely measurable way.

Finally, Viewber is also a signatory of the Menopause Workplace Pledge and has committed to:

• Recognising that the menopause can be an issue in the workplace and women need support
• Talking openly, positively and respectfully about the menopause
• Supporting and informing employees affected by the menopause