Field Service Engineer

£29000 plus £2500 On target earnings & a company van Function: Field Operations Closing Date: 09/05/2023 For this position, you must live in one of the following postcodes: OL1, OL2, OL4, OL6, OL7, OL8, OL9, OL10, OL11, OL12, OL16, BL9, M45, M24, BL1, BL2, BL3, BL4, BL5, BL6, BL7, M34, M43, SK14, SK16 About the role: Salary: £29,000 - £36,288 per annum Your salary range consists of £29,000 Basic Salary, £4,788 (average overtime earnings) and £2,500 OTE from performance-based commission. An excellent package with a 4-day working week! Join us as a Field Service Engineer (internally known as a Field Technician) and we’ll be giving you all the training you need to be successful. Through installations, fixing faults, and delivering great customer service, you’ll be given the chance to build connections that really matter to our customers. You’ll always be looking for opportunities to improve the customer’s package, making sure they know all about our latest technology and deals. You’ll be given comprehensive installation and customer service training, as well as ongoing support - you can trust us to do the right thing by you. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck into. What are the job responsibilities? Millions of potential new customers will now have access to the Virgin Media offering across the UK, giving them the chance to enjoy our new, faster broadband in their area at a reasonable price. This is where you come in.

• Be the expert in installations, fixing faults and delivering great customer service
• Diagnose errors and technical problems and determine appropriate solutions
• Document processes and follow company standard procedures and protocols
• Collaborate with the technical team and share information across the organisation

Shifts The weekly working hours are 37.5 hours per week across 4 days. This will be a mixture of 10 and 7.5 hour shifts from Monday to Saturday All we ask is for you to give time to commit to your training and our fabulous 4-day working week patterns, giving you more time to spend doing what you love to do. The must haves:

• A UK Manual driving license with no more than 8 points
• Live in one of the advertised postcodes

The other stuff we're looking for:

• Be comfortable working at heights and outside in all weathers
• Ability to display your problem-solving skills
• An organised individual, with a confident approach
• No specific qualifications required!

What's in it for you? We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters. All work and no play just isn't our style! If you are successful with your application, you will receive an industry-leading benefits package:

• A competitive salary of £29,000, £2500+ On target earnings, plus a company van and an array of other amazing benefits
• 25 days of annual leave, including your birthday and all UK bank holidays
• A first-rate pension programme with up to 10% matching contributions
• Discounted Virgin Media products & services
• The ability to buy and sell up to 5 days of leave to suit your individual needs
• Access to wellbeing benefits including the Unmind App, BUPA medical coverage (which you can choose to upgrade to protect loved ones), and critical illness insurance
• Life insurance and a healthcare plan
• Support for all family situations (neonatal leave, excellent maternity & paternity policies and carers leave)

Want to learn more about our benefits? You can check them out here. Who we are: At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey. Next steps: If you think you've got some valuable skills to offer us and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application, the next steps of the process, if successful, will be a call from one of our recruiters to talk through the role in more detail and take you through a competency-based telephone interview. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.