Tour Guide Brewery Visitor Centre

Brewery tour guide, events, + Benefits + Flexible working

Hall & Woodhouse - a great place to work!

Owned and run by the seventh generation of the Woodhouse family, with Mark Woodhouse and Anthony Woodhouse as the current stewards, we’re proud to be a leading independent regional brewer with an established pub estate of beautiful pubs in great locations across the South of England.

We continue to invest and innovate in beer and pubs, ensuring we remain a fiercely independent family company at the forefront of British brewing and hospitality.

Are you engaging, entertaining and interested in brewing? Would you be able to narrate our company history with wit and humour?

If the answer is yes, then you could be our new Tour Guide!

We are looking for an enthusiastic new team member to be a proud ambassador for entertaining, yet informative tours of the Hall & Woodhouse Brewery.

The role is fundamental in promoting the Badger brand and showcasing the unique history of Hall & Woodhouse, one of the leading independent regional brewers in the UK.

The team member we are looking for must be personable, confident and an excellent communicator. They must also be prepared to bring their own ideas and initiative to the running of the tours and display a high level of dedication to our standards and to our guests. Previous experience of presenting and a knowledge of brewing would be beneficial, but not essential. What is essential, is to love talking to people!

Hours of work are dependent upon business requirements, however due to business need we will require the successful candidate to be available on a rota basis Monday – Sunday

Key Responsibilities

• 
  Run tours of the Brewery and Brewery Experience for general bookings
• Run private tours & experiences outside of regular times
• Respond to specific tour enquiries on emails
• Contribute ideas for different tour packages to showcase Badger beer and to provide guests with a choice of experience
• Establish and maintain productive relationships with all sections of Badger Beer Company to ensure you are kept up to date with all relevant information
• Commit to ongoing self-improvement through goal setting and reflection on personal performance

Key Knowledge and skills you'll need:

• Excellent communication, organisation and presentation skills
• Basic administration experience
• Basic till experience
• Engaging personality and body language
• The ability to communicate comfortably with a variety of different guests
• Excellent customer service skills and the ability to show interest in guests’ ideas and questions in a respectful manner
• The ability and desire to work as an effective team member and to develop an understanding of other areas of the business
• A desire to learn as much as possible and convey a detailed knowledge of the company and its values