Onsite Coordinator

Location: Leicester (based at client location)
Salary: £24,200 per annum, up to £2,000 bonus (performance related)
Hours: Shifts between Mon-Fri 8am-6pm (may change depending on client requirements)

Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

What will you be doing?

To manage the day to day running of one of our prestigious Corporate customers. You will ensure customer loyalty through quality, speed and innovation. You will build relationships with internal and external stakeholders. The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business` mobile strategy.

You will be responsible for all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer database and offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.

Who are we looking for?

• 
  Excellent keyboard skills and systems knowledge
• Experienced in answering queries via phone, email and face to face
• Delivering a great service through honest and friendly conversations
• Interest / understanding of mobile and phone devices including features / benefits
• Excellent communication and listening skills
• Empathy and ability to build rapport quickly
• Passion for delivering the best customer service

What’s in it for you?

An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

Recruiter Name: Samuel Blenkinsopp
Recruiter Email: samuel.blenkinsopp@vodafone.com