Solution Sales Specialist

Role Title: Solution Sales Specialist
Location: London
Band: G

Role purpose...
To provide pre-sales technical support to customers on an outbound basis across International Partner Markets in Europe.

With us you will...
Impact on the business

• Design Global Enterprise customer solutions based on Vodafone products and services
• Win Global Enterprise Customer confidence in professional abilities and support the inbound account team in gaining
• Global Enterprise Customer agreement to proceed with Vodafone’s proposals
• Preparing solution and service descriptions as input for customer tender documents (RfI, RfP, etc)
• Define trial programs in agreement with the Account Managers and the Global Enterprise Customer

Customers, supplier and third parties

• Collaborate with Customer Project Managers and Technical resources
• Lead discussions with Global Enterprise customers on technical solution design
• Evaluate and document the Global Enterprise Customer’s technical infrastructure with which Vodafone’s solutions will be integrated

Leadership and teamwork

• Assist Global Account Managers and National Account Managers in identifying and scoping of sales leads for Vodafone
• products and services
• Assist the Account Managers in assessing cost requirements to assist to price setting
• Engage with Vodafone’s internal departments (Customer Solutions, Products and Innovations, Regional Heads, Technical
• Specialists, Service Fulfilment Team) to confirm that the proposed solution can be supported.
• Engage with Service Fulfilment Team to build the customer support model and present it in a standardised format,
• following international quality guidelines (e.g., ITIL methodology). Agree critical success criteria to assure delivery of
• support infrastructure during trials and/or operational phase.
• Work with the Programme Manager to agree handover of design for implementation by the Service Fulfilment team.

Innovation and change

• Work closely with VGE and OpCo Product Management and leverage them as 2nd Level Support
• Run Workshops / Innovation sessions to help customers develop strategies using Vodafone services
• Document Global Enterprise customer requirements in standardised format and perform GAP analysis as compared to Vodafone’s standard products & services offer / capability

Apply if you have...
Being an authority (Point of Excellence) for Vodafone Global Enterprise (VGE) and regional Operational Companies (OpCo)
products (e.g., fixed, mobile, date, services, operations) for the sales community and Solution Sales peers

• Ability to use systems and processes that fulfil the needs of the role such as Mozart, Click to Quote, Velocity and other online tools.

Communication

• Run customer-facing presentations, workshops in person or remotely on Vodafone’s products and services
• Assess the satisfaction of Global Enterprise Customers, colleagues, OpCos and Partner Managers about the

Solution Design approach, capturing lessons learned and sharing these with the Solution Sales and Technical Support
Teams to drive improvements in our approach to technical Solution Sales and Solution Design
What's in it for you...

• 28 days holiday (with the option to buy or sell 5 days) plus public holidays
• Hybrid working
• Pension matching scheme of up to 10%
• 5 paid days leave for charity projects

-MyChoices portal - cycle to work scheme, 100’s of retail discounts, shares and salary sacrifice schemes

• Vodafone family and friends discount
• Interest free commuter loan
• Global parental leave policy for all new parents which includes 39 paid weeks of maternity leave and 16 weeks fully paid leave and upon returning to work, new parents can work part-time hours for 6 months whilst being paid their full-time salary
• Access to Vodafone University and LinkedIn Learning

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#LI-hybrid

Together we can