User Researcher

Location: London, The Speechmark
Salary: Competitive + Benefits
Hours: 37.5
Safety Notice: To ensure candidate and employee safety, we are continuing with our virtual hiring and onboarding processes until further notice.

What will you be doing?

• Collaborate in developing a premium research environment using the latest user research innovations and methods.
• Plan, execute and communicate studies that reveal the motivations and behaviours of our users to inform and support the product team’s roadmap.
• Collaborate in developing and executing user research studies with a range of qualitative and quantitative methods, including user testing, eyetracking, contextual enquiry, ethnographic studies and surveys.
• Manage and help building a common insight database, combining different data sources and inputs into a unique hub serving the entire business.
• Develop and support research studies throughout the product life-cycle, from generative and ideation research and segmentation/persona work to post-launch analysis.
• Identify the best techniques to provide actionable cross-function insight for product and UX design teams.
• Effectively collaborate with the Analytics and Customer Insight teams to identify opportunities and build a solid understanding of our customer base.

Who are we looking for?

• Experience in designing and mapping end-to-end services, including from the basic concept through to final delivery.
• Experience creating high-quality artefacts such as experience maps and service blueprints.
• Ability in leading design, mapping and co-creation workshops with stakeholders and users.
• Excellent collaboration and stakeholder management skills
• Strong communication, critical thinking and creative problem-solving skills
• Experience in analysing and interpreting user requirements and data to be applied in highly complex business areas.

What’s in it for you?
An excellent remuneration and bonus package with 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive and flexible benefits package that can be tailored to suit you and your family. We’re proud to provide a Reconnect programme with flexibility for individuals returning to work after a career break. From our market-leading parental leave policies through to employee discounts, retail vouchers, pension plan and share schemes we are committed to supporting you throughout your career with Vodafone.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (careers.vodafone.co.uk) under Career Support, for guidance.