CSR - (Customer Service Representative)

Position Description

CSR (Customer Service Representative) - Maternity Cover 1 year FTC

salary up to £24,000 p.a.

Hrs Monday to Friday
0800hrs to 1600hrs

Training will be given:

The primary role & responsibilities will be as follows

• To manage the Reception area and be the main point of contact for customers
• Take personal responsibility to ensure customer reception area is maintained to a professional standard
• Responsible for the planning, scheduling and maintenance of customer service plans and workshop planner
• Confirming and booking of MOT’s, planned and unscheduled work with customers in line with VOSA requirements
• Ensuring customer contact is maintained, updating the customer, the workshop planner and any relevant systems before, during after any work is undertaken
• Update the customer and workshop regarding contract type
• Responsible for preparation of quotes, ensuring customer authorisation is received prior to work being undertaken
• Actively liaise and co-ordinate between customer and workshop on progress and ensure timely authorisation of all incremental work is received
• Undertake follow up after service / repair visit to check customer satisfaction
• To carry out any depot administration tasks as required within your role

Who are you?

• Be able to work in an organised & methodical manner in a fast moving environment
• Have a friendly and helpful nature with the desire to deliver excellent customer service
• To be able to effectively communicate to customers and colleagues
• To be able to modify your approach in specific circumstances to ensure a positive outcome
• To be able to identify customers’ needs & propose appropriate solutions
• Attention to detail
• A proactive approach which ensures that customer’s expectations are met and exceeded.
• Flexible and positive approach to changing circumstances and changing priorities
• Team Oriented
• Basic knowledge of Word, Excel & Outlook applications & general computer literacy

About us

The Volvo Group drives prosperity through transport solutions, offering trucks, buses, construction equipment, power solutions for marine and industrial applications, financing and services that increase our customers’ uptime and productivity. Founded in 1927, the Volvo Group is committed to shaping the future landscape of sustainable transport and infrastructure solutions. Countless career opportunities are offered across the group’s leading brands and entities that share a culture of Trust, Passion, High Performance, Change and Customer Success.
www.volvogroup.com/career.

The Volvo Trucks brand has been built up over decades and enjoys a solid position worldwide. It is one of the world’s best known and respected brands within the commercial vehicle industry. It is associated with the core values quality, safety and environmental care. With Volvo Trucks you will be part of a global and diverse team. We work with passion, we trust each other and we embrace change to stay ahead. Together we move the world we want to live in and help our customers keep their promises.

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