Customer Service Advisor/Administrator

We are currently looking for a Customer Service Advisor/Administrator to join our established but expanding Private Number Plate company based in modern Swansea SA1 offices.

A starting rate of £9.81/hour (during probationary period) rising to £10.39/hour after is offered, with regular reviews. You will be paid by the minute, so you never lose out. This is an excellent chance to join a fabulous team dedicated to exemplary and ethical customer service.

The Role

You will be handling sensitive documents, managing incoming/outgoing paperwork plus filing, taking payments and handling customer complaints and enquiries via phone and email. This is a supporting role to our sales team but just as important.

Requirements

You must be a team player with strong organisational skills, attention to detail and have great verbal, written and active listening communication skills. Phone experience is desirable but a methodical, well organised and flexible approach to this role is essential. Good IT, problem solving, and time management abilities are also essential in this varied customer service and administrative role.

Full time hours of 42.5 hours a week, 5 days out of 7.

Occasional weekend working will be required (8.30am - 4.30pm Sat or Sun).

Weekday shifts are 8.00am to 4.30pm or 9.30am to 6.00pm.

What’s in it for me?

· 28 days annual leave and Contributory Pension

· Opportunity to work with a great bunch of colleagues in large, modern, bright offices

· Ability to earn more for any extra time you would like to work

· Bonuses for just being great or having great ideas

· Comprehensive training

· short probation period

· Annual contribution to your favourite charity plus we support many charitable organisations

· Free local parking

Why not check our Plates4less Trust Pilot customer reviews to get a feel for what our clients think of us? https://uk.trustpilot.com/review/www.plates4less.co.ukand our web siteplates4less.co.uk

Job Types: Full-time, Permanent

Salary: £9.81-£10.39 per hour

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Sick pay
• Store discount

Schedule:

• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Swansea, Swansea: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: One location

Application deadline: 17/03/2023
Reference ID: Customer Service Advisor/Administrator