Customer Service Advisor

At WAGO we want to make real connection, we believe that we can Achieve More Together, so we put our people first. Truly valuing a diversity of skills and approaches to overcome obstacles together. For today and tomorrow.

The role of a Customer Service Advisor is fast paced with no two days the same, so if that sounds like something you’d like, keep reading!

You’ll create connections with our customers via phone and email, so will need to be an excellent communicator, and able to deal with multiple queries, questions, and complaints. The role can be a challenge, but the training you’ll receive will set you up for success.

Without dedicated employees, it would be impossible for us to continue to grow and lead the market with innovations.

Full-Time and permanent - 36.25 hours per week.

So… if you’re a Customer Champion who can create moments of success; if you’re someone who loves to build strong working relationships with customers; and if you’re someone who thrives in an environment where you can see your successes at the end of each day, you might be just right for WAGO.

What’s in it for you?

Money: Starting from £20,300.00 and annual discretionary bonuses to all employees. We contribute 10% to your pension and employee contributions are 3%.

Opportunities: to complete industry recognised training, and progress or diversify your role within the organisation.

Health: Funded private medical insurance, healthcare cash plan and life assurance.

Our Vision: WAGO is the backbone of a sustainable and smart connected world. Striving to be an essential and reliable partner and providing a stable foundation for others to build on.

Our Mission: is to ‘Empower Connections’. We create the right connections and sustainably ensure their reliability, both in what we build and the people who work with us.

Our Core Values: Guide and ‘Empower’ us so that though Simplicity, Inspiration and Commitment we create moments of success for our customers and one another.

Job Types: Full-time, Permanent

Salary: From £20,300.00 per year

Benefits:

• Casual dress
• Company pension
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Private medical insurance
• Sick pay
• Wellness programme

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Rugby, CV21 1SG: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person

Reference ID: HRCA/KW