Customer Services Advisor - Fixed Term to 30.09.2023
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Compare US ($) vs UK (£) Salary & Net Take-Home Pay
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Position Overview & Specifications
An opportunity has arisen to join our multi-skilled Customer Service Advisors and make a difference to the people who live and work in Warrington.
We’re committed to delivering high quality service and we are looking for a talented, customer-focused team player to join us.
You will provide Customer Services via telephone, email and face-to-face at Contact Warrington for range of Council services including Council Tax, Business Rates and Benefits and will work with us in developing, expanding and improving service delivery for our customers.
The successful candidate will have:
- Good communication and interpersonal skills
- IT/keyboard skills
- Excellent customer service skills, with previous experience in a busy/pressured customer services environment, dealing directly with members of the public.
- The ability to provide a friendly, efficient service, at times under great pressure.
- High level of personal resilience dealing with difficult conversations
Contact Warrington is open from 8.30am to 5.00pm Monday to Friday. The hours available are for a full day shift within our opening times Monday to Friday.
DBS clearance is required.
The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
If you are a permanent WBC employee you will need to apply for this fixed term position as an internal secondment opportunity and will need to discuss this with your current line manager prior to applying.
Warrington Borough Council is a Disability Confident employer
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Customer Services Advisor - Fixed Term to 30.09.2023 roles across Warrington Borough Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,777 - £25,409 bracket, including retirement vesting and health parity.
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