Attractions Host
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Position Overview & Specifications
Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom
Attractions Hosts
Location: Warwick, Warwick Castle
Hours: This is a seasonal role until November 2023. Due to the nature of our business, you will be required to work some weekends and bank holidays. Flexibility is therefore essential.
Warwick Castle are currently recruiting for Attractions Hosts to join the exciting Attractions and Events team. This is a guest facing role with a focus on maintaining a safe and fun environment for all our customers.
This role is 100 percent customer focused and you will find yourself right in the thick of all our spectacular shows and awesome attractions.
Main Duties
Meet and Greet
Queue management
Dealing with Customer queries
Maintaining a safe environment
Reporting any issues to management
Skills Required
Experience within a Customer Service role
Strong communication skills both written and verbal
Welcoming and friendly personally
Good attention to detail
Alongside a competitive salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass, Employee Assistance Programme, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
About Merlin
MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands – including Madame Tussauds, SEA LIFE, LEGOLAND, The Bear Grylls Adventure and the Coca-Cola London Eye - and the commitment and passion of its managers and 25,000 employees.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Culture & Entertainment
Based on transatlantic hiring benchmarks for Attractions Host roles across Warwick Castle's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Culture & Entertainment.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £15,843 - £18,556 bracket, including retirement vesting and health parity.
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