Retail Host
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Position Overview & Specifications
Warwick Castle Resort, Warwick Castle
Warwick, WARWICKSHIRE, CV34 4QU
United Kingdom
Retail Host
Location: Warwick Castle, Warwick
Benefits: ongoing training and Merlin Magic Pass – 20 free tickets for you, your family, and friends to enjoy all of our Merlin Attractions across the world
We are currently recruiting for Retail Hosts to join the UK’s most exciting Castle, home to the UK's largest birds of prey show The Falconers Quest and host to a number of spectacular Attractions and Events such as The Haunted Castle, Music Concerts and Christmas at the Castle which includes an ice rink and light show.
Reporting into the Assistant Retail Operations Manager you will join our guest obsessed commercial team. Offering ultimate customer service in one of our retail units across our 64 acres of beautiful grounds and gardens, including Pageant Field, the Peacock Garden and Central Courtyard.
We need energetic and fun loving people to help us exceed our customer expectations, delivering first class customer service and taking pride in the products we offer.
What we need from you:
- Have a passion for delivering excellent service
- A willingness to learn and develop your skills
- Have passion for our brand
- Have a keen eye for detail
- Be able to clearly communicate to our guest and your colleagues
- Most importantly have fun at work to create memorable experiences
- Previous retail experience is desirable
'What’s in it for me?’ I hear you ask!
- FREE tickets to our Merlin attractions worldwide for your family and friends; including LEGOLAND, Chessington World of Adventures, SEA LIFE and Warwick Castle to name but a few!
- Alongside a competitive salary…
- Discount in Merlin Retail shops
- 40% discount on LEGO online
- Training & Development opportunities within Warwick Castle and Merlin Entertainments
- …and much more!
This is a seasonal role. Due to the nature of our business you will be required to work weekends and bank holidays. Maybe asked to work the occasional evening over Halloween and Christmas holidays. Flexibility is therefore essential.
About Merlin
MERLIN ENTERTAINMENTS is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, eleven hotels and three holiday villages in 23 countries, across four continents. The company aims to deliver memorable and rewarding experiences to its 54 million visitors worldwide, through its iconic global and local brands - including Madame Tussauds, SEA LIFE, LEGOLAND and the Coca-Cola London Eye - and the commitment and passion of its managers and 25,000 employees.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Culture & Entertainment
Based on transatlantic hiring benchmarks for Retail Host roles across Warwick Castle's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Culture & Entertainment.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £15,510 - £18,470 bracket, including retirement vesting and health parity.
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