Group Operations Manager

Company description

The Waterworld Group is an independent, family-owned leisure group which operates Waterworld Aqua Park, M Club Spa and Fitness and Adventure Mini Golf. The Waterworld Leisure Resort in Stoke-on-Trent has received millions of pounds of investment over recent years and is a venue like no other. We are currently building another fantastic, complimentary attraction for the Resort!

Waterworld is the UK’s No.1 Tropical Indoor Aqua Park, with over 30 different rides and attractions. Customers come from far and wide for a great family day out.

The Group Operations Manager will be based at the Waterworld site, but will have leadership responsibilities for all brands within the Group. We are seeking a passionate, strong and forward-thinking leader to drive the business, set and audit standards for the operation of all our trading arms.

Job description

This is a fantastic opportunity for an individual with the passion and desire to make their mark in an already well-established company. The successful candidate will join our senior leadership team and be responsible for general operations of the business, including organising, managing and training our fabulous staff, delivering high level customer service and standards, providing input on sales and marketing strategies, recruitment and compliance tasks.

The roles and responsibilities of this Manager will include, but not be limited to:

• Hiring, training, motivating and developing new employees. A person with experience in running large-scale leisure and tourist attractions with variable hours staff would be ideal. Procedures can be learned and developed; personal characteristics and leadership qualities are what we are looking for.
• Ensuring company policies are followed, audited and constantly evolving including our normal operating procedures and risk assessments.
• Optimising profits by controlling costs, working to budgets and developing new revenue streams.
• Resolving customer issues to their overall satisfaction.
• Administration
• Shared responsibility for the security, upkeep and maintenance of our facilities with the rest of the management team.
• Maintaining an overall management style that follows company best practices.
• Providing leadership and direction to all employees.
• Working closely with the management team to lead staff across all departments.
• Developing skills in Pool Plant Operations

Hours

• 40 hours per week
• This role also comes with a commitment to joining the weekly-rotating out of hours on-call rota. Typically this will require one week of on call every 5 or 6 weeks.
• You will be expected to work at weekends and during school holidays, as these are the peak times for the business.

Benefits (discretionary)

• Complimentary Gym membership at M Club Spa and Fitness
• Bonus structure based on set KPIs (TBC)
• Free Parking
• Working day food & drink allowance
• Complimentary admission to Waterworld and Adventure Mini Golf (limited per month).

Person specification

Essential requirements include:

- Senior Management experience (preferably from the Leisure industry). Evidence of successfully delivering on objectives and organising & managing large teams in a fast-paced, customer-facing environment.

- Strong Leadership qualities.

Desirable requirements include:

- A background in coaching and leadership

- Qualification(s) in management and business

- Experience working with Lifeguards, swimming pools and pool plant

- First aid qualification

- Qualification(s) in Lifeguarding and/or training Lifeguards

The successful applicant will be required to undergo a Disclosure and Barring Service (formerly CRB) Check. This disclosure, together with other selection information, will need to be satisfactory to the Company for employment to commence.

We look forward to receiving your applications. Shortlisted candidates will be invited to interview.

Job Types: Full-time, Permanent

Salary: From £32,500.00 per year

Benefits:

• Discounted or free food
• Employee discount
• Gym membership
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• Weekend availability

Application question(s):

• If successful in your application, when could you start in the role?

Experience:

• Leadership: 5 years (preferred)

Work Location: In person

Expected start date: 05/06/2023