IT Support Technician

Job Title: IT Support Technician / Assistant, Full Time

Location: Newton Abbot / Torquay / Paignton / Exeter

Drivers Licence: A full clean licence must be held with access to a car. Travel to Torquay, Paignton, Bovey Tracey and Exeter will be required, our other offices should not be excluded.

Salary: Competitive

WBW Solicitors is one of the largest legal practices in the South West, with offices based in Exmouth, Honiton, Chard, Torquay, Paignton, Newton Abbot, Exeter, Axminster, Bovey Tracey, Launceston, Seaton and Sidmouth. With clearly defined divisions catering for business and private clients, our teams are able to offer the very best legal advice through a full range of legal services to individuals and businesses, across a wide range of areas and commercial sectors.

The Role:

WBW Solicitors is looking for an enthusiastic IT Technician to join a busy firm with their own in-house IT team. The successful candidate would be working alongside the IT Manager, assisting with first line helpdesk support for the firm’s 250+ users. The role will also have opportunities to assist in the day to day maintenance of the firm’s IT systems and infrastructure, liaising with suppliers and third line support organisations.

The Candidate:

The successful applicant must have great communication skills, be able to assist quickly and efficiently, acknowledge when escalation is required and be able to work maturely within the team. There will be an expectation to work under the pressures of tight deadlines, work through repetitive tasks and identify new errors and issues being reported. The ability to diagnose faults and remedy solutions for the firms internal users will be required, although training will be provided.

Experience supporting a busy team, be personable, articulate, and enjoy working both in an individual role and as an integral part of the team will be essential.

Please note that due to the nature of the role, we can only accept candidates who hold a valid full UK driving licence.

Essential Knowledge and Skills required from the successful candidate:

· Administering Windows 10/11

· Basic knowledge of Windows Server and technologies from 2012 to current

· Helpdesk Experience in an office environment

· Administering Microsoft Office 365

· Knowledge of PC Hardware Maintenance/troubleshooting

· Experience of administering Microsoft Remote Desktop Services

· Basic Networking knowledge

· Excellent time management skill to prioritise workloads

If you don’t have all of the experience, we would still be keen to hear from you.

Job Types: Full-time, Part-time, Permanent

Salary: From £21,000.00 per year

Benefits:

• Company events
• Employee discount
• Wellness programme

Schedule:

• Monday to Friday

Ability to commute/relocate:

• South Devon, Devon: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Technical support: 1 year (preferred)
• Help desk: 1 year (preferred)

Work Location: In person