Customer Service Advisor
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Do you promote service, quality, innovation and look for opportunity in everything you do?
We are looking for Customer Service Advisors to join a new campaign working in our city centre office in Glasgow offering a salary of £21,000. We have a career opportunity too good to miss and a chance to learn new skills and broaden your knowledge and expertise.
Some of your perks:
- Zip in and out of the Central Station for your office at Glasgow city centre
- Exclusive employee discount portal – with savings up to £1,000 a year on groceries, online shopping, cinema and travel
- Hooch for your pooch – a subscription to Trails.com
- Employee Access Programs for the mind, body and soul
- Dental plan and a fast access to private GP
- Training and Education through on demand videos for adults as well as kids.
Every day is a new adventure but a typical day in the life of a Customer Service Advisor would involve:
- You as the first point of contact for resolving client queries and requests by phone, offering a professional, empathetic, and outstanding level of service at every interaction
- Maintaining and developing your skills and knowledge to have an awareness of regulation, industry best practice and of the services and products we offer
- Working with cool peers in your team, sharing best practices and insights to continually improve client experience
What we are looking for in you
- Passionate in delivering exceptional client service
- Enthusiastic to learn, develop new skills and have fun at work
- No one is the same - ability to be empathetic and adapt your style to different clients
- Self-motivated and proactive and will foster an inclusive work environment and be part of a great team
- Excellent communicator, both verbally & written, with good attention to detail
- Excellent organisational skills and computer literacy
- Customer Service background either client or customer facing
- Financial Services experience preferable
Sounds like you? Calm the inner FOMO, act now and come join us today.
Job Reference: UK01910
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: HR Consulting
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Webhelp's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to HR Consulting.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £19,375 - £20,000 bracket, including retirement vesting and health parity.
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