Senior Infrastructure Technical Analyst

Senior Infrastructure Analyst

Salary: £45,000 tp £55,000 per annum dependent on experience + on call allowance of c£1,500 (1 in 4 weeks)

Hours: 35 hours per week

Contract: Permanent

Location: Hybrid Working (2 days from the office)

We are looking for a Senior Infrastructure Analyst to join us on permanent basis. Ideally, we are looking for someone who is used to coordinating a small team of technicians and managing their workload and performance.

The candidate will be responsible, for providing technical support for the West Brom I.T. system. Evaluating and assessing the impact of reported issues, recommending and implementing resolutions. The role requires a degree of analytical and constructive thinking to tackle a wide variety of challenging I.T. related issues. In addition,

Key responsibilities are:

• Support and maintenance of the I.T. infrastructure.
• Support and maintenance for Windows.
• Support and maintenance for Virtualisation Infrastructure (VMWare).
• Support and maintenance for Linux platforms.
• Assist in the resolution of assigned calls made to the I.T. Service desk.
• Assist in the recovery of the Societies systems during Business Continuity testing and in the event of a Disaster itself.
• Provide out of hours support for I.T. systems.
• Ensuring Security procedures are followed and advise on I.T. security related issues.

• Advise on technical issues to immediate and senior management.
• Liaise with third party suppliers to resolve I.T. related issues.
• Manage allocated workload and issues to meet project timescales.

• Assessing and implementing new technologies and presenting results.

• Assist in capacity planning tasks.
• Assist in ensuring Service Level Agreements are monitored and met.
• Producing quality documentation.
• Providing assistance to other areas of the IT Service & Solutions department as necessary including areas not detailed above.

The skills and experience required are:

• 
  Minimum of 5 years’ experience in a Server Admin Support role although consideration will be given to candidates who have knowledge of the below technologies and are currently in a similar role.
• Detailed knowledge of Windows Server Operating systems.
• Detailed knowledge of Virtualisation technologies, VMware.
• Experience of Red Hat Linux Operating systems.
• Able to automate system management tasks using Windows Powershell.
• A proven track record of resolving IT technical issues.
• Good communication and interpersonal skills.
• Maintain contact with stakeholders wherever necessary.
• Ability to produce clear and detailed technical documentation.
• Ability to work independently with minimal supervision.
• Ability to coach junior members of the Technical team.
• Ability to produce detailed reports on technology roadmaps and emerging technologies for review by senior decision makers.

What’s in it for you?

We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:

• Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
• Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
• Social club membership – dozens of discounts available for a wide variety of family days out and events
• Performance related pay scheme
• Corporate health plan with the option to include family members
• Discounted travel cards
• West Brom staff car scheme
• Life assurance provided by the Society at 4 times your salary

Why choose the West Brom?

At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

The West Brom are a Disability Leader employer and encourage disabled applicants and applicants from diverse backgrounds to apply. We will consider requests to make adjustments to our recruitment process and offer a guaranteed interview to disabled applicants meeting the essential criteria. Should you require assistance please do not hesitate to email careers@westbrom.co.uk.

Check out our careers page to find out more about our culture, values and benefits. https://www.westbrom.co.uk/careers. If you share our values and our enthusiasm, then you will find a home at the West Brom.

Do it today and click apply!

*Please note – We reserve the right to withdraw our adverts earlier than the original published expiry date, therefore if you are interested please submit your application as soon as possible*

Head Office: 2 Providence Place West Bromwich B70 8AF. www.westbrom.co.uk The West Brom is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority. Register no. 104877. ‘the West Brom’ is a trading name of West Bromwich Building Society.