Customer Service Advisor
Career Integrity & Compliance Audit Report
This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
Job description
Customer Service Advisor – Dunstable – Bookings Agent
Take the next step in your customer service career with Premier Inn at our Contact Centre in Dunstable. Be part of the dream team delivering amazing guest experiences by converting calls into hotel bookings. With regular start dates to suit you, it’s time to use your retail and customer advisor experience to move up.
PAY RATE:
£21,000 annual salary, based on a 37.5 hour week
CONTRACT TYPE:
Permanent – we don’t do zero hours contracts!
SHIFTS:
Monday-Friday 9-5, get your weekends back!
LOCATION:
Chiswell Court Contact Centre, Houghton Hall Business Park, Porz Avenue, Houghton Regis, LU5 5FT.
Why you’ll love it here:
- Hone your skills: Our professional training programme 2 weeks before you start gets you set up for success
- Get work/life balance: Get the structure you need for life outside of work with regular hours.
- Carry on your development: Enjoy progression across our business with longer term career paths available to you as well as our free apprenticeships
- Enjoy daily Perks: Free car parking on site, canteen with free tea and coffee and subsidised breakfast and lunch and, of course, our exclusive employee discount.
What you’ll do:
Alongside our team of Customer Service Advisors in Dunstable you’ll be working together to answer calls and emails. Your confident and engaging telephone manner will help our guests rest easy knowing they’re with the UK’s number 1 hotel brand.
Here there are no barriers to entry and no limits to ambition. We are committed to being an inclusive organisation that values diversity and welcome your application whatever your background or situation.
Job Types: Full-time, Permanent
Salary: £22,050.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Employee stock purchase plan
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Sick pay
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Dunstable: reliably commute or plan to relocate before starting work (required)
Work Location: One location
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Restaurants & Cafes
Based on transatlantic hiring benchmarks for Customer Service Advisor roles across Whitbread PLC's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Restaurants & Cafes.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,050 - £22,050 bracket, including retirement vesting and health parity.
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