Counter Clerk
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This vacancy has been independently reviewed by the OppaJob Transatlantic Career Intelligence Desk to confirm authentic direct employer recruiting, verify compensation transparency, and eliminate applicant processing fees.
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Position Overview & Specifications
We are currently looking for enthusiastic individuals, with strong communication skills and a passion for delivering exceptional customer service to join our new Post Office opening within our WHSmith High Street store.
If you enjoy working in a busy environment where no two days are the same, and the customer is at the heart of everything you do, then this is a fantastic opportunity for you!
What does this role entail?
Keeping the customer at the heart of everything, you will work proactively towards both individual and store targets by completing all transactions in an accurate and timely manner, whilst demonstrating your excellent product knowledge to customers on key promotions and offers. You will ensure you maximise all selling opportunities to really drive the sales for the Post Office, not only meeting but exceeding KPIs!
You will be on hand to answer any customer queries but also, ensuring all administration is completed effectively and adhering to security measures at all times will play a key part in your role.
Along with previous customer service experience, you will have strong communication skills and a high level of numeracy. Exceptional accuracy and attention to detail will ensure you can be a successful Counter Clerk, as will your level of initiative to identify those important selling opportunities. A confident nature, with a positive outlook will ensure you can liase with a diverse customer base and cross sell the brilliant products and promotions the Post Office has to offer.
Successful candidates for this role will need to provide five years continuous referencing and consent to undertake a criminal record check.
Why Join our WHSmith Post Office?
As a valued member of our Post Office team you receive full Post Office counter training, plus ongoing training and support. There will be opportunities for development and career progression, along with auto enrolment to the State Pension, 28 days holiday (inclusive of Bank Holidays) and the WHSmith staff discount card, following successful completion of your probationary period.
Format of Business
Post Office StoreShift Pattern
Flexible - Not Including NightsHours / Week
10Full Time / Part Time
Part TimeSalary Up To
£10.65County
MiddlesexCountry
UKPost Code
UB3 4DACandidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: Other Retail Shops
Based on transatlantic hiring benchmarks for Counter Clerk roles across WHSmith's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to Other Retail Shops.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £11 - £11 bracket, including retirement vesting and health parity.
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