Office Administrator
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Position Overview & Specifications
Established in 2013 and based in Swindon, William Hale Fire & Security Ltd is a rapidly growing local Fire & Security Company. We carry out Installation, Commissioning and Servicing of Electronic Fire and Security Systems including Intruder Alarm Systems, CCTV Systems, Fire Alarm Systems, Access Control Systems etc. for Residential and Commercial Clients.
We have an exciting opportunity for someone to join William Hale Fire & Security Ltd as an Office Administrator. You will be the first point of contact answering the telephone, emails and responding to general enquiries.
Your role will also include:
* Answering incoming calls/emails and diverting to the relevant person/team accordingly.
* Shared responsibility of answering the door and taking in deliveries.
* Sending Service Contract and Maintenance Renewal Letters/Emails to Clients on a weekly/monthly basis.
* Raising and Scheduling Preventative and Reactive Service Visits with Clients, and scheduling the the relevant Engineer/Team via the CRM Diary.
* Processing Engineer Jobs/Reports and sending to Clients.
* Raising Invoices on the CRM for the Finance Team.
* To liaise and assist the sales team regarding Quotations for follow up works and remedial works.
* Administer information onto the Company CRM (Big Change)
* Communicating and processing information between the Office, Engineers and Clients.
* Proactively manage workload and show initiative with improving existing systems and processes.
* Delivering the highest standard and friendly customer service to Clients.
Skills Required:
* Strong and confident administration skills.
* Excellent organization and time management skills.
* Excellent ability to communicate clearly (both written and verbally).
* Highly motivated and desire improve themselves and the company.
* Works well as part of a team as well as working individually.
* Good numeracy and accurate data entry skills and proficient attention for detail.
* Can demonstrate a Client focused outlook in a friendly and courteous manner.
* IT literate and confident use of Microsoft Outlook and Microsoft Office.
Skills Desirable but not essential:
* Experience of working within the Fire & Security Systems Industry.
* Experience and knowledge of the Company CRM "Big Change".
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Benefits:
- Casual dress
- Company pension
- Discounted or free food
- Free parking
- On-site parking
- Private medical insurance
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus scheme
Language:
- English (required)
Work Location: In person
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Office Administrator roles across William Hale Fire & Security Ltd's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £22,000 - £24,000 bracket, including retirement vesting and health parity.
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