Account Manager

Account Manager Salary: £40,000 to 50,000 per annum plus benefits Location: UK wide but will need to be accessible to Norwich Contract: full time Work model: Hybrid working from our Norwich office Shifts: Monday to Friday 9am-5.30pm with 1hr lunch TSO seeks an Account Manager to join our team TSO is a UK based content publisher, delivering high quality publishing solutions, across multiple formats on behalf of clients to end customers in the UK and globally. Originally specialising in government regulatory publishing, TSO is actively developing new clients in private sector professional publishing. We will work with organisations that have high quality, business and regulatory content where we can work with them to develop their content, focus on how it can be applied and publish across multiple formats – both digital and hard copy. We are looking to ensure that all new clients and content we develop has the potential to grow – both in its breadth and its usage – into digital tools, e learning, courseware and examinations. Having won new clients via the Business Development Team, the next stage is to onboard the client, start delivering across the timelines and contract we have agreed, to both develop and launch the content, ensuring our production, technology, sales and marketing approaches are aligned. The Account Manager will take the lead on this, being the key contact with the client, ensuring there is a delivery plan in place that matches our ambition and our contract, and ensuring that all internal resources are in place and hurdles are overcome. It will be a varied and challenging role but supported with strong delivery teams and driven by the success that we and our clients want to achieve. The responsibilities

• Key client contact – you will be responsibility for achieving both our contractual commitments to the client through high levels of interaction, understanding and client service.
• There will be multiple clients to work with – probably 6-8 at different stages of development, all looking to grow.
• Controlling budget spend for production and marketing.
• Achieving the sales targets that we have set as a team.
• Reporting to clients on all critical success factors and reconciling royalty payments to them.
• Working to form, support and direct a virtual team made up of subject matter experts with the organisation and any external partners who we need to work with to deliver. This will include the service delivery and content teams, digital production and sales and marketing teams.
• Working with colleagues to develop your skills, learn from each other and look to have the most innovative and successful approach you can for each client.
• To be the key organiser of all operational delivery for the client. Ensuring that there is a tight plan with milestones and quality checks for delivery of the initial content to market and the development of both the sales approach, the marketing activity to support it and the ongoing development of the client’s content and relationship

The successful candidate will have:

• Positive can-do attitude to ensure delivery and outcomes happen.
• Organised – both for your own work and bringing together the inputs of colleagues, partners and suppliers
• Building long term client relationships – through building trust, understanding, empathy and balancing our clients needs with our needs as a private sector business.
• Strategy into action – working with the team to devise a strategy that covers not just short-term launch but also longer-term growth and development goals for the client
• Collaborative – to keep everyone involved and aligned.
• Communication – with all internal and external stakeholders
• The ability to see, always understand and manage risk with your projects and clients.
• Team player – as that will be the only way you can deliver the goals of the business and our clients
• Resilient – to pressure and stress. You will be at the centre of a fast-changing set of circumstances so will need to cope with and manage what happens.
• Adaptable and resourceful – to overcome challenges and get results.

Experience and Qualifications:

• Management and development of client relationships in a long term, professional business environment

• Experience in a content development, publishing, or business services environment – working with multiple clients to tight production deadlines and sales targets.

In return: TSO offer the following benefits package, including Private Medical Insurance, Life Insurance/Life Assurance, Company Pension, Corporate Eye Care, Personal Accident and Company Sick Pay. Additional benefits such as Dental Insurance, Childcare Vouchers, Gym Membership, Charity Donations, Employee Offers, Retail Vouchers and Season Ticket Loan are offered at a discount on a salary sacrifice basis. You will also have the opportunity to work for a global employer; and dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects. The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. Got any questions before you apply or want to chat about the role? Contact Jamarl.clarke@williamslea.com WL: williamslea.com/careers TSO: tso.co.uk

• Please note: We usually get a high volume of responses for roles like this one. As such, we might not be able to contact all applicants directly. if you have not heard from us in four weeks please consider your application unsuccessful.