Field Support Engineer
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Position Overview & Specifications
Summary
Temporary/fixed term - 12 months.
An exciting opportunity has arisen with Wiltshire Council for Field Support Engineers to join our ICT Service Delivery Team.
LIVE WORK SUPPORT
This is an opportunity to join a dynamic team that covers many areas of ICT solution development, delivery, and software development, providing innovative solutions to both the business and the public.
About this role
As a Field Support Engineer, you will be responsible for all deskside support activities and perform all the day-to-day maintenance activities for end-user support. You will resolve IT related issues and efficiently process service requests that cannot be resolved remotely, whilst demonstrating a broad technical knowledge across ICT.
About you
Along with expert knowledge of desktop related ICT applications and infrastructure, you will have experience in supporting Windows Desktop platforms and have proven experience of troubleshooting within a corporate environment coupled with the experience of remote/lone working resolving issues independently.
You will be able to demonstrate excellent listening skills to understand exactly what customers require and use your initiative to ensure the continued provision of ICT to council services.
Interviews will be confirmed upon shortlisting.
Interviews can be held both virtually on Microsoft Teams and in person, if your interview is virtual, candidates will be sent a link before the interview to download the Teams App. All current public health advice is followed for candidate and employee safety.
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: National Services & Agencies
Based on transatlantic hiring benchmarks for Field Support Engineer roles across Wiltshire Council's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to National Services & Agencies.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £35,411 - £37,261 bracket, including retirement vesting and health parity.
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