Information Technology Support Engineer
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Position Overview & Specifications
We are looking for a talented IT Support Engineer to join our team. In this role, you will be responsible for providing technical support to our employees and customers. You will need to be able to troubleshoot and resolve hardware and software issues and maintain client networks and systems.
Your responsibilities will include the following:
▪ 1st and 2nd Line technical support (phone, email and in person)
▪ Logging of support tickets for all issues flagged, including daily checks.
▪ Management of incidents.
▪ Building of user equipment (Laptops)
▪ Documentation; procedures, configurations, training.
▪ Maintaining an orderly and tidy working environment for all areas under the control of the IT Department.
▪ Ownership of 1st and 2nd Line Support processes. For example, starter, leaver and transfer processes.
You will thrive in this role if:
▪ You have good knowledge of Windows 10 & 11 (Configuration & Support)
▪ You have good knowledge of Microsoft Office 365 (including Admin Portal)
▪ You possess strong written and verbal communication skills
▪ You are confident in supporting all levels of the business
▪ You have experience in writing technical and procedural documentation
▪ You have Active Directory user management experience
▪ You have over two years of experience in configuring and setting up PCs and laptops
▪ You have experience of automation processes
▪ You have a general understanding of LAN, WAN, DHCP, DNS
Job Types: Full-time, Permanent
Salary: £25,000.00-£29,000.00 per year
Benefits:
- Company pension
- Employee discount
Schedule:
- Monday to Friday
Application question(s):
- This job is based in our offices in Malvern, Worcestershire and will also involve some travel to visit our clients. It is essential that you are able to come into the office on a daily basis as this is not a remote working position. Will you be able to reliably commute to Malvern for this job?
Education:
- GCSE or equivalent (preferred)
Experience:
- Technical support: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
Application deadline: 31/03/2023
Candidate Selection & Onboarding Process
Application & Resume Screening
Submit your tailored CV/Resume directly to the talent acquisition portal.
Technical & Competency Interviews
Virtual interviews with the hiring manager and multidisciplinary team.
Formal Offer & Benefits Negotiation
Written agreement outlining compensation, equity, retirement vesting, and relocation allowances.
Onboarding & Corporate Integration
Equipment provisioning, team orientation, and commencement of duties.
United Kingdom Right to Work & Skilled Worker Visa Guide
Employment in the United Kingdom requires legal Right to Work verified under the Home Office Points-Based Immigration System:
Sponsoring employers must hold an active Home Office A-rated Sponsor License and assign a valid Certificate of Sponsorship (CoS). Role must meet the general minimum salary threshold (£38,700) or occupation going rate.
Continuous employment under Skilled Worker status establishes eligibility for Indefinite Leave to Remain (ILR) after 5 continuous years, leading to British Citizenship.
Candidate Preparation Blueprint: General
Based on transatlantic hiring benchmarks for Information Technology Support Engineer roles across WLS IT Solutions's corporate sector, successful applicants typically excel across three core dimensions:
Demonstrated portfolio evidence, architecture/system design case studies, or validated professional certifications directly applicable to General.
STAR method competency responses highlighting cross-functional leadership, conflict resolution, and delivering measurable enterprise ROI under tight timelines.
Total compensation expectation aligned within the benchmarked £25,000 - £29,000 bracket, including retirement vesting and health parity.
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